My experience with Ontario Customers Home Services was not only disappointing, but also nerve-racking. Their sales agent was really nice and managed to convince me that I will have my old hot-water tank replaced with a new energy star one, which will save me a lot of money. He also promised free installation, and free repairs for the ten year period of the contract. My problems started on the day of the installation, when the sub-contractors of OCHS came. They looked at the piping of the old tank, measured stuff around and announced that I do not qualify for free standard installation because some extra three feet of piping is necessary. At first the additional charge was $200 dollars, then it started decreasing as I started demanding a proper invoicing of the transaction and break-down of costs. I do not recommend the company to anyone, or renting a water tank at all. It comes to about twice or three times the price that one would pay if buying. All water tanks have 10 year warranty from the producer so even if any repairs are necessary, these will be covered even without a renting contract.
- Approximate cost of services:
- $2,200.00
- Company Response
Good afternoon Ms. Kurt,
We apologize for this inconvenience, and would like to take this opportunity to look into your account and review the additional charges that you were quoted by the installer. Please contact our customer care department at 1-866-883-9121 and request to speak with Danielle, our Quality Assurance Manager, so that she can address this matter.