Ontario Consumers Home Services

Electricians
2225 Sheppard Ave East. Suite 1501 NORTH YORK ON M2J 5C2
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Ontario Consumers Home Services
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18%

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Reviews by rating (past 12 months)

Reviews for Ontario Consumers Home Services

Average customer rating:
3.5 10 (89 reviews)

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Karen from North York
Karen from North York
1 review North York, ON
10/10

Furnace Installation

13. Well it's been a week now since Ontario Consumers Home Services installed our new furnace and all I can say is THANK YOU. It is so nice to have the temperature in the house be consistent. We are not constantly putting the temperature up and down. It's even warmer upstairs. Your installers worked hard and did a great job. I also want to thank Jill at Help Desk for getting the correct serial number for me to register my warranty online. It worked like a charm once I had the correct information.

Approximate cost of services:
$550.00
2 of 7 people found this review helpful.
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Ken Sibestine from Richmond Hill
Ken Sibestine from Richmond Hill
1 review Richmond Hill, ON
7/10

Furnace Service

I'm extremely impressed with the services provided by staff at Ontario Consumers Home Services. We required emergency services late in the evening and a Services Person came over right away to help us. They helped us the next day also to finish the work required on our furnace. They are punctual, professional, courteous and kind.

Approximate cost of services:
$20.00
1 of 5 people found this review helpful.
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Tony Singh in Scarborough
Tony Singh in Scarborough
1 review Scarborough, ON
10/10

Water Heater Replacement

1. I was approached at my door by a very aggressive and typical door to door sales person. My first reaction was to turn them away. I took a few minutes to fight myself and actually listen to what they had to say.
2. After listening I learned a lot of things; my current water heater was approximately 8 years old and would probably last another 8 years with no concerns, the technology that exists today vs. what was used when the my old water heater was manufactured is a hell of a lot different from today, my existing provider has no interest in replacing my water heater with a new one because it costs them nothing to do nothing, the replacement of a new water heater has tons of benefits to my plumbing and all the appliances that use hot water in my house.
3. After hearing all of this I had to confirm and do my own internet research (google).
4. I was able to verify everything that was promised to me at the door and accepted the offer to replace my water heater
5. The installer arrived the next day and took about 1.5 hours to complete the replacement with no fuss or muss
6. My old water heater was returned about two to three weeks later and my previous provider took about two months after numerous emails and calls to remove their charges from my bill
7. I have to say every part of my interaction with Ontario Consumers Home Services was positive and friendly interaction. I have requested they replace my mother's water heater and my in-law's as well.

Door guys have a bad reputation, however if I never opened the door and listened I would probably never have replaced my water heater and had the pleasant experience that I did.

Next time some one knocks on your door, just give them a chance.

Approximate cost of services:
$39.99
3 of 9 people found this review helpful.
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James Wright in Mississauga
James Wright in Mississauga
1 review Mississauga, ON
10/10

Hot Water Tank Replacement

Excellent service from this company. Agent was extremely helpful and honest. Installation was done the next day professionally and I am very happy with my new high efficiency water heater. Highly recommened to all.

Approximate cost of services:
$0.00
4 of 9 people found this review helpful.
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Lilia Kurt in Toronto
Lilia Kurt in Toronto
1 review TORONTO, ON
0/10

hot water tank rental

My experience with Ontario Customers Home Services was not only disappointing, but also nerve-racking. Their sales agent was really nice and managed to convince me that I will have my old hot-water tank replaced with a new energy star one, which will save me a lot of money. He also promised free installation, and free repairs for the ten year period of the contract. My problems started on the day of the installation, when the sub-contractors of OCHS came. They looked at the piping of the old tank, measured stuff around and announced that I do not qualify for free standard installation because some extra three feet of piping is necessary. At first the additional charge was $200 dollars, then it started decreasing as I started demanding a proper invoicing of the transaction and break-down of costs. I do not recommend the company to anyone, or renting a water tank at all. It comes to about twice or three times the price that one would pay if buying. All water tanks have 10 year warranty from the producer so even if any repairs are necessary, these will be covered even without a renting contract.

Approximate cost of services:
$2,200.00
7 of 10 people found this review helpful.
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Company Response

Good afternoon Ms. Kurt,
We apologize for this inconvenience, and would like to take this opportunity to look into your account and review the additional charges that you were quoted by the installer. Please contact our customer care department at 1-866-883-9121 and request to speak with Danielle, our Quality Assurance Manager, so that she can address this matter.

Kirill in Richmond hill
Kirill in Richmond hill
1 review Georgina, ON
10/10

HVAC Furnace and Air Conditioner Replacement

I had a brand new Furnace and Air Conditioner installed at my home by Ontario Consumers Home Services. The representative that initially came to my house was very knowledgeable and helpful. He explained the benefits of their energy star equipment and set up an installation for the next day. The technicians who installed both the A/C and Furnace were very courteous, and super helpful in explaining the equipment and how it works to my wife and I. This company was a pleasure to deal with and I would definitely recommend them for any heating or cooling services.

Approximate cost of services:
$5,000.00
4 of 8 people found this review helpful.
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Barry Tarshis in Toronto
Barry Tarshis in Toronto
10 reviews Toronto, ON
8/10

Hot water tank replacement

Update to reviews below:
My initial review was favourable and my update was unfavourable. Since then, my experience has been very good.
They responded very quickly and effectively to a repair issue. At the same time, they identified an installation issue which I haven't notice. They quickly addressed this issue. They rectified my concerns about the initial transition billings. The contacts I have had with the company were professional and they are clearly proud of the company. I would recommend this company to anyone considering a new water heater. Buyers should note that the terms of the various suppliers vary considerably, especially in relation to the term of the commitment and the flexibility in a later change of supplier. I was satisfied with this company's terms.
I previously wrote the review below. Since then, I have had a poor experience. They handled the transition with my former supplier was poorly handled by them (through no fault of my previous supplier). The transition should not have involved my participation and, in the end, I was overcharged about $75 and were unresponsive to my complaints, including a letter to the CEO. Based on this, I have revised my rating from 7 to 2.

Original review:
While their door-to-door sales strategy is quite aggressive, I found the terms reasonable and they were responsive to my concerns. Their approach is not quite as aggressive as a competitor that tried to sell me and their terms are better than the particular competitor's. The installation was done professionally.

Review has 2 previous versions
Approximate cost of services:
$27.00
What could this company do to improve their services?
Fix their transition arrangements with other suppliers.
Any advice to offer fellow homeowners facing a similar project?
Compare the various suppliers as to the termination rights. You'll need your magnifying glass.
5 of 7 people found this review helpful.
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Company Response

Good morning Mr. Tarshis,
We apologize for the inconvenience you experienced. We are actively auditing company processes to ensure that upgrading your water heater with Ontario Consumers Home Services is smooth and simple. We would like to take this opportunity to go over your account so that we may address your concerns. Please contact our customer care department at 1-866-883-9121 and request to speak with Danielle, our Quality Assurance Manager, at your earliest convenience.

Alison G. in Toronto
Alison G. in Toronto
1 review Toronto, ON

First Review

1/10

Water heater contracting

The company is currently running a very aggressive and, in my opinion, quite misleading door-to-door sales campaign. For those who are new to the area, having a sales person working door to door and using phrases like "we are replacing all the waterheaters on your street this week, you should have received something in the mail" can be confusing.

Approximate cost of services:
$0.00
8 of 10 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ontario Consumers Home Services

Ontario Consumers Home Services is a 100% Canadian owned and operated company. Our Management Team has a combined experience of 50 plus years which helps us serve thousands of our customers to the best of our ability. Our organization is one of the fastest growing Home Service providers in the ...
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