n Feb 29 2020, my home furnace suddenly stopped working. It's a freezing cold day. I got Jacky's name card from a friend, and he came to our house in the heavy snowing day to check the furnace very carefully. On Monday morning, he got the new parts from manufacture and helped us to replaced the old motor right away. He did in an efficient way. Furnace running again, I felt that spring coming to our house again. After he fixed the furnace, I asked him why my hot water is not that hot even I adjusted the temperature to very hot. But I told him that I could ask the hot water tank company because I rent it. He checked it for me and fixed the water tank for me in minutes. Within half hour, he fixed my furnace and the hot water tank as a bonus. I would say that Star Alliance made my bad day good and good day better. Excellent Service with very reasonable charge. I will use them for my home furnace and air conditioning and hot water tank service in the future. Yes, I will recommend this company to my friends and others.