Being a single mom with 4 teenagers, when our dishwasher broke, it was near travesty. I know, first world problems, but still. I immediately jumped on line and looked for companies to save us. Tiernan replied that night, during the evening, his off hours, took my info and promised a quote in the morning when he could inquire about the part. As promised, I got an email in the morning with the cost and then he phoned to arrange it. Part luck and part dedication, Tiernan was in my area that morning. He accessed my home, when I wasn't there, was great with my two dogs and fixed the dishwasher in a very timely way. He left the broken part there and text me to advise when he was done. I was slightly hesitant to let a complete stranger into my home, when I wasn't there, but there was a confidence and calm about Tiernan that made it seem safe. Turns out I was right. Outside of his business card and a broken part, I would have never known he was around. I left a key. He left it right back there. He even gave my pooches some dog cookies and let them free of their pen . (I had them locked up as Tiernan was a stranger so just in case. I had said Tiernan could let them out if he felt comfortable). Tiernan got in and out without being attacked by the dogs so he must be good stuff. He was very understanding and reassuring and I couldn't be happier with how he fit me in and how quickly he was able to get the job done. He truly cared and was attentive to our needs and concerns (the dogs, the empty house, the broken dishwasher). He treated me like a real person. I want to add, other appliance repair people did reply as well but they quoted 2-3 days before the part could arrive, gave me a long story about other possible issues that could inflate the cost and their base cost was almost 40% more than Tiernan. Tiernan was more than fair and I never once felt he was trying to screw me over or upsell me. He was simply a guy, in a cape, saving the day! I want to add that our repair was quite simple and uncomplicated and Tiernan treated it as such. The other company, which I won't name, made me feel condescended, wary and uncertain. I know they were likely managing expectations in case the issue was much larger but I still felt duped and a little greasy after talking to them. Thank you Tiernan for keeping it simple and efficient. I am beyond impressed at the ease and pace that you saved my boys from washing dishes and kept the dent in my wallet to a minimum. Thank you!!!! Sometimes, it's the little things. I'd call Tiernan again, without hesitation.
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thank you for taking the time to write a fantastic review and choosing to be your service provider, it is greatly appreciated