Sandpiper Energy Solutions

Heating & Air Conditioning
Toronto ON M2J 5C2
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Heating & Air Conditioning
Sandpiper Energy Solutions
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24%

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Reviews by rating (past 12 months)

Reviews for Sandpiper Energy Solutions

Average customer rating:
1.8 10 (85 reviews)

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Ishpreet in Toronto
Ishpreet in Toronto
1 review Milton, ON
0/10

Sandpiper-Awful, Stressful and Horrible

One fine day(in winters), out hot water and heat stopped working. Sandpiper resolved that issue after 15 days, that too after rigorous follow-ups and various visits by different technicians.
After few days, that problem occurred again and we told Sandpiper to resolve that. They told there is a part replacement, and part will come in 3 days. After 5 days, I was told everyday that technician will visit today.
After getting the same response and no visit from technician, after 7 days, i get a call that technician will visit with a a different part taking another week. All these days, (15-20 days) there was no heat or hot water. I was not able to use dishwasher, washing machine and dryer. I was washing dishes with cold water and we were not able to take even bath showers.

This experience is horrible. Still, I have no heat and hot water in my house.

We have been calling Sandpiper daily for the updates

Approximate cost of services:
$54.00
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Private User
Private User
Private User reviews Oshawa, ON
0/10

No supply of hot water and heat from one week

I am really frustrated now.
From past one week from Thursday evening,there is no hot water and heat for the unit 20, 1720 Simcoe st.
Till 2nd Jan parts were not available and now when parts are available technician not available.
I called the customer care service almost 30 times from past 3 days not getting proper answer. customer care saying dispatch team or technician will contact me.
Dispatch team or technician no one giving call back.
Technician supposed to come today between 9pm - 1pm
no response from the technician I already called 10/15 times today. Now my blood pressure getting high, feeling restless.
There are 6 people in the house suffering with this situation.

Approximate cost of services:
$57.00
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Private User
Private User
Private User reviews Halton Hills, ON
0/10

Charge you even if you cancel

I cancelled their service in July and had the hot water tank removed. They continue to bill me each month despite my emails to stop/investigate. They phone me to try and collect but phone number appears as an unlisted number (which you can not return a call to). I phone back to the number left for me but always get an answering machine and nobody returns my calls except an automated machine which asks me to press 8 to speak to an agent. When I press 8 to speak to customer service the line disconnects. Now into November, terrible service continues.

Approximate cost of services:
$100.00
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C.Massey
C.Massey
0 reviews Simcoe, ON
10/10

Great customer service.

Replaced older water tank quickly and efficiently. Customer service (Kiki) was very helpful when I was updating information and was personable and easy to understand. Nice NOT to be put on hold very long. Great experience.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Waterloo, ON
0/10

AC unit not working for over a month

Calling customer service for over a month because AC unit not working. Keep getting the response that Technician will be there today but still waiting untill today. Very poor service and I want to replace this company.

Approximate cost of services:
$100.00
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LDH
LDH
2 reviews Brantford, ON
0/10

Unconscionable Representation

Sandpiper took advantage of my cousin with disabilities. Sold him something he did not want. and when he told them to get it out of his house they refused to do so. His family only learned of this in Feb of 2023.
My cousin cannot read or write. Sandpiper Sales people coached him through a Third Party Verification call. Sold him a Carbon Filter that he did not want. Locked him into a 10 year lease. Placed a lien/ security interest on his family home for almost 11,000.00 for the next twenty years.
I have sent Power of Attorney papers to them along with a note from his family Dr outlining his disabilities and stating that he did not have the capacity to enter into this agreement. Now they are ignoring my calls and emails.

They will never get back to you if you have a concern!!!! Run Run Run as fast as you can from this company!!!

Approximate cost of services:
$10,500.00
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Heatless in Hamilton
Heatless in Hamilton
0 reviews Hamilton, ON
0/10

Water heater replacement

2nd water heater from this company to leak.

Lease for $55/ month

Called for 90 minutes on a Friday, starting at 5 pm. On hold.

Got through to a call centre at 7:30 pm. Was told the company would call back first thing Saturday.

Company didn't call back. I had to call. Was told a service tech would come by between noon and 5 pm Saturday.

Tech showed up at 5:15 p.m. Spent 10 minutes on the phone. Tried to upsell to a more expensive heater. Said the company would call back in 2-3 hours to set a time to replace the water heater on Sunday.

A third party contractor called Sunday morning trying to upsell the water heater plus a furnace and air conditioner. The service tech had provided make and model of the furnace and A/C to the contractor.

Call centre called late Sunday morning to say the company contracted to install water heaters doesn't work on weekends.

Will be looking to cancel my contract with this company Monday morning.

Avoid at all costs.

Approximate cost of services:
$55.00
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JennSweetman
JennSweetman
0 reviews Elora, ON
0/10

RUN FROM THESE GUYS!!

If you're looking for good customer service and timely technicians, KEEP LOOKING.
We built our home and Sandpiper was the builders choice (NOT OURS!). We have had nothing but incorrect billing and now terrible customer service since day 1. Our rental water heater started leaking yesterday. Immediately I called and was told someone would reach out to me within an hour to set up a time. Fast forward to the next day, 9am, still no call. I called SIX times today, spoke with a different "customer service rep" each time and each time was told a technician would call within the hour. Each hour passed and still no call. I immediately called at the 1 hour mark. I asked to speak to a manager on my last call and was told "they were too busy". So we are now on day 2 with no hot water (and a child), with a technician apparently coming tomorrow....only to have to wait how long for a replacement unit?

Absolutely ridiculous.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sandpiper Energy Solutions

Welcome to Sandpiper Energy Solutions. No Hassles Today or Ever! We make it simple and affordable to enjoy year-round comfort with a HVAC System that is custom-fit to your lifestyle and budget! Sandpiper's TSSA-Certified Customer Care Technicians look after everything. Your Red Carpet experience begins with on-time arrival of staff ...
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