Ideal Stairs

Floor Laying & Refinishing
141 Nugget Avenue Toronto ON M1S 3B1
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Ellen and Eugene in Mississauga
Ellen and Eugene in Mississauga
9 reviews Mississauga, ON
8/10

Stair upgrade

Almost every aspect of dealing with this company and Mesh, who was my main point of contact, was amazing. A very thorough quotation process, short turnaround time from executing contract to starting the job. I also made a few changes to the initial scope of work which probably should have resulted in additional costs but I was not charged more than what was quoted.

There were a few issues.

1. The first is a small issue. Since the job started on a Thursday, I had to live through the weekend where no work was being performed without the safety of a railing system. I have three kids aged 1, 3 and 5 so that was a very nerve wracking weekend.

2. The second issue relates to the stain colour. Mesh explained that the difference between red oak and yellow oak effects how the stain appears which seems to have been a factor in our case.

In spite of this, I would still recommend Mesh and Ideal Stairs and would use them for another project if an opportunity arose.

1 of 2 people found this review helpful.
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Company Response

Thank you Ellen and Eugene for taking the time to write us a review. We are pleased to hear that you are overall satisfied with our service and recommend Ideal Stairs. However, we regret to hear that you had a couple of minor concerns.

In regards to stains or any other materials that is used as part of the renovation, we will only proceed to use them if approved by our client.

Previous versions of this review:

Ellen and Eugene in Mississauga
Ellen and Eugene in Mississauga
9 reviews Mississauga, ON
7/10

Stair upgrade

Almost every aspect of dealing with this company and Mesh, who was my main point of contact, was amazing. A very thorough quotation process, short turnaround time from executing contract to starting the job. I also made a few changes to the initial scope of work which probably should have resulted in additional costs but I was not charged more than what was quoted.

BUT. I did have and will always have a few issues.

1. The first is a small issue. Since the job started on a Thursday, I had to live through the weekend where no work was being performed without the safety of a railing system. I have three kids aged 1, 3 and 5 so that was a very nerve wracking weekend.

2. The second isue is one I have to live with forever and bothers me everytime I look at my stairs. The stain which was prepared to match my hardwood is wrong. I pointed it out when Mesh and Rajan dropped by (all the way from Scarborough) to show it to me on a small sized piece of red oak but the comment was that the stairs should be somewhat darker. So I signed off (literally put my signature on the sample stained piece). But when the workers came by with the stained treads, that's when it was clear that the stain was absolutely the wrong colour which can also be seen in the photos I've provided.

In spite of this, I would still recommend Mesh and Ideal Stairs but I would be a lot less forgiving about a less than perfect stain colour.

1 of 2 people found this review helpful.
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