Ideal Stairs

Floor Laying & Refinishing
141 Nugget Avenue Toronto ON M1S 3B1
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HomeStars  >  Stair Builders in Markham  >  Ideal Stairs  >  Stair Rescue
8 reviews Toronto, ON

Stair Rescue

We were fully renovating a 90yr old house in The Junction neighbourhood in Toronto, and ran into some problems with a contractor that was unable to complete a renovation project, and contacted Ideal Stairs to tackle the stair construction/replacement properly. Mesh and I went back-and-forth exchanging pictures and ideas, and he was always very quick to reply, and contribute creative ideas of his own.

They were sensitive to our very tight timeline (even over the holidays), communication was perfect, and once work was underway the measuring, prepping, demo, and installation crews were always very friendly, polite, quick, and kept a very clean job site when work took place over multiple days. There was never a point without access to stairs, and they worked well around other contractors working on other projects in the house at the same time.

Particularly noteworthy was how perfect Ideal Stairs was able to colour match the stain to our existing hardwood floors. I understand it was not easy work back at their shop, but the end product is flawless.

Mesh, Rajan, and all of the people at Ideal Stairs were extremely pleasant to work with, flexible to changes and alterations along the way, and I would absolutely recommend this company to anyone considering a stair project renovation. They asked for feedback during construction daily, and are very obviously committed to maintaining their already excellent reputation. Its clear customer satisfaction is important to them, and shows through every step of their projects.

(Edit: Wonky website has mixed up captions on attached photos. Should be clear what is before and after! :P)

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Company Response

Thank you KJohansen for your review. Your feedback is very important to us while we continue to offer the best customer service, and workmanship to our clients. We are very happy that you had a wonderful experience with Ideal Stairs, and that we were able to offer you the best quality in service and friendliness. We understand the importance of customer satisfaction, and will always try to be as accommodating when given the opportunity. On behalf of Mesh, Rajan and the Ideal Stairs team, we would like to thank you again for your business and providing us the opportunity to complete your stair project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.