Almost every aspect of dealing with this company and Mesh, who was my main point of contact, was amazing. A very thorough quotation process, short turnaround time from executing contract to starting the job. I also made a few changes to the initial scope of work which probably should have resulted in additional costs but I was not charged more than what was quoted.
There were a few issues.
1. The first is a small issue. Since the job started on a Thursday, I had to live through the weekend where no work was being performed without the safety of a railing system. I have three kids aged 1, 3 and 5 so that was a very nerve wracking weekend.
2. The second issue relates to the stain colour. Mesh explained that the difference between red oak and yellow oak effects how the stain appears which seems to have been a factor in our case.
In spite of this, I would still recommend Mesh and Ideal Stairs and would use them for another project if an opportunity arose.
- Company Response
Thank you Ellen and Eugene for taking the time to write us a review. We are pleased to hear that you are overall satisfied with our service and recommend Ideal Stairs. However, we regret to hear that you had a couple of minor concerns.
In regards to stains or any other materials that is used as part of the renovation, we will only proceed to use them if approved by our client.