Ideals Stairs did a wonderful job with my stairs. They were very helpful from start to finish, having helped with the design process and made on-site visits to make sure the project was going well. I also appreciated that they kept the work area tidy, cleaned up at the end of the day and were friendly. There was one issue though that I wish was handled better, which was communication during a day in which the workers arrived hours later than what I was told. I called to ask where they were and was simply told that they were on their way. They apologized and told me they would keep me updated in the future. I appreciate that they were responsive to questions/concerns I had. Overall I am very happy with the results of my project and would recommend Ideal Stairs.
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- Company Response
Hi Louis, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. While we're really glad you're very happy with the results and our team maintaining the cleanliness of the work space, we recognize we fell a bit short on the communication which we will continue improving. On behalf of Ideal Stairs we would like to thank you for selecting us to a part of your renovation project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.