Proscape Enterprises

Decks
Montreal QC H8Z 2A2
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Decks
Proscape Enterprises
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27%

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Reviews for Proscape Enterprises

Average customer rating:
4 10 (2 reviews)

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Private User
Private User
Private User reviews Montreal,
0/10

Buyer Beware

Proscape redid a deck in mid-June 2022. Chose them partly based on the good reviews online. Sadly, they have not provided the high-quality work they promised. They never visited the work site during construction to verify the quality of the work being done. Before making my second and final payment I showed them my concerns regarding some cracked boards and other issues. They only agreed to redo some of the cracked and unevenly cut railings on the two visible/exposed sides of the deck (imagine various railings of different length!). As for the other concerns I showed them, they repeatedly reassured me that it was nothing to worry about. Unfortunately, only days after installation, some of the cracks on the boards (deck and stairs) began showing even more pronounced cracks to the point that some boards have literally split in two in their entire length. I contacted them mid-July to explain that I was concerned that some of the boards had now completely cracked in two, in their entire length, from end to end. I sent a detailed e-mail along with pictures taken during the construction and since, spoke to Wendy. She agreed to have Real come by on the following Monday (as they don't work on weekends). But, instead of a visit, I received an e-mail saying that they would not be coming and that based on the pictures they believe that the damages I showed them are normal and therefore they don't need to see the deck in person and will not be making any repairs. I regret trusting this company with my hard earned money. I have had to get third parties involved to help find a resolution. They have ruined what should have been a peaceful summer and provided a product that is unsafe. Please think carefully before you hire them and trust them with your money.

Approximate cost of services:
$0.00
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Company Response

Despite the post being somewhat outdated, I want to apologize for my late reply to your comments above. I never received a notification of the review posting. We are generally known for our good customer service and we regret that we did not live up to you expectations here. We did come and change the one board on the step as the "crack" had progressed to a point where it was no longer a "cosmetic imperfection". We are sorry that the treated lumber on your deck is cracking (checking is the industry word) beyond your expectations. With 34 years in the industry, we do our best to clearly explain verbally to all our potential clients that this happens to all wood used for outdoor structures exposed to the elements. We also have a clear written clause in our contract that says to expect visible cracking, checking and warping of posts and boards as a natural byproduct of the drying process and unfortunately, they cannot be avoided nor eliminated. These are generally considered "cosmetic" and in no way affect structural integrity. We do our best to manage our client's expectations to avoid this type of reaction and we regret that we may not have succeeded in this situation. Please be at ease to enjoy the deck we installed for you as it is safe and meets all construction requirements in Canada.

JacLan
JacLan
18 reviews DOLLARD DES ORMEAUX, QC

First Review

8/10

Fence repair

The back portion of my wooden fence collapsed after a huge storm, and needed urgent repair.

I came across a local company called Proscape Enterprises and their fast and professional service technicians came and installed a new one within 2 days.

Now I'm wishing the rest would have gone down as well, since the new section looks amazing... Next time!

Approximate cost of services:
$800.00
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