Mr. Handyman of Toronto N, Richmond Hill, Markham W.

Delton Sullivan did a fantastic job repairing the fence. He came in under budget of his estimate. I give him full marks and would hire him again. I do have an issue with the office he works with. When asking for a ballpark estimate before sending the technician, they WAY underestimated the cost. They should manage customer expectations better by stating that estimates can't be given over the phone. Secondly, the work agreement on the contract states "Regular cleanup of debris and equipment" is included in the cost estimate. This is misleading since the customer assumes disposal of old debris. This is not the case. They charge extra for disposal. Change the text on the work agreement to make it more clear. This creates unnecessary friction.