Our garage door spring broke last night. We put out a repair request including a picture on Home Stars. Several vendors contacted us willing to come by and give an estimate. I scheduled one vendor to come by and was under the impression by their email reply that they could perform the repair on the spot. They came by but indicated the repair would be performed next week. Tony with Best Doors had called in the meantime and had mentioned that if the first vendor couldn't see to the work that he could handle it the same day. He also gave me a quote over the phone which I appreciated so I knew what I'd be paying in advance of his trip. Tony arrived on-time within 45 minutes of my follow-up call (after the first vendor came by and shared they weren't prepared to do the work today) and quickly and efficiently installed an external spring system to replace our broken enclosed torsion spring system. The work was very reasonably priced, somewhat lower than a third competitor who contacted me through Home Stars quoted. Tony explained the repair well as well as providing suggestions for continued maintenance of our door and opening system. I would call Tony, again, in a heartbeat for garage door repairs.
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- Company Response
Thanks for taking the time to review our service. We really appreciate your business.