Hi Ann and Total Home Team,
I need to tell you that I had my doubts regarding the service and windows we installed after the job was finished. ...and you can not blame me for this, isn’t it? It’s a crazy world outside. We only can share the past good or bad experience and with Total Home Windows and Doors it was a great one!
Your statement that you guys will make it PERFECT I thought is only a sell speech, but... I have to tell you the experience of dealing with all of you was amazing!
For example after the installation I thought that a small piece of glue left inside the windows will not be a warranty item…and I was wrong! You sent the service crew to replace the whole glass panel. I am not sure how many companies will do this.
It is an unusual story to pass around and I already told couple of my friends and clients. They were surprised to find out there are still companies out which is standing behind the work and the product they sell.
Ann, I do not remember the owner/boss name but please do me a favor and pass my appreciation and thanks to him and the whole team that make such an astonishing business experience! The service was great and the price was right!
Also feel free to use my name & email to show your clients.
You guys really deserve it! Ann you really stand out in this business having the skills and knowledge about the product and the great ability in dealing with clients.
Warm regards,
Romeo