Fortress Windows & Doors

Windows & Doors Installation & Service
Toronto ON M1S 5B2
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98%

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Reviews by rating (past 12 months)
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Best of the Best '22 
Best of Award '22 winner 8 timesBest of the Best '22 Best of Award '22winner 8 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (287 reviews)

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Patricia in Scarborough
Patricia in Scarborough
6 reviews Toronto, ON
10/10

Window Repair

I had reached out to Steve because of a repair that I needed of the base of a sliding patio door. The base had rotted and I was getting water inside the house (this patio door was installed by a different company). Steve and his team were absolutely amazing. His staff worked hard to get the job done right. I can't say enough about the excellent work done. I am so grateful that I landed on the right people for the job. I will definitely reach out to Steve for any future window needs and I will recommend him without hesitation. Thank you so much!

Approximate cost of services:
$1,500.00
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Company Response

Hello Patricia and thank you for your comments. Water infiltration can have devastating results, as experienced by you. Sometimes it is difficult to determine where the leak originates but in your case it was very evident that whoever installed your patio door did a less than stellar job. We have very high standards for our installation crews so that these kinds of issues don't happen. I'm glad we could help you out in a timely fashion and rectify your issue. All the best, Steve and the Fortress Team

Junie from Markham
Junie from Markham
2 reviews Markham, ON
10/10

Whole house windows replacement

Richard put in some new windows for a neighbor, and we requested a quote on our home, to replace all our windows.
Richard had been very professional, introduced different kinds of windows, gave us some good ideas, etc. He kept us updated about the timeline from ordering, manufacturing, installation, any delays due to Covid-19. The installers, Alex & Edward did an excellent job, ensuring all the windows were installed & fitted properly. Richard had also gone out of his way to fix a screen problem on our patio door at our request without extra charge. Really appreciate that.
Our energy auditor confirmed that our new windows were expertly installed & very air-tight. Of course they also look beautiful !!!

Approximate cost of services:
$19,500.00
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Mark
Mark
3 reviews Ajax, ON
10/10

Walkout Basement Door

I had Steve come to my house to give me a quote to replace our Walkout Basement Door. He came out in a timely manner and he was very professional. Steve contacted me a month earlier than anticipated because he received the door early. Steve had his crew come to install the new door the day after he received it. Certainly, very prompt service which I very much appreciated! We are very happy with the new door, its very solid and the quality is excellent.
Steves crew did an excellent job installing the new door and left the area very clean.
I will not hesitate to call Steve again for any future window or door products and installations.
Thanks so much!
Mark

Approximate cost of services:
$4,700.00
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Company Response

Hello Mark and thank you for your review. We do our best at Fortress Windows and Doors to meet and exceed our customers expectations! I'm glad we were able to do that for you. Our goal is to treat you the same way we'd like to be treated and that includes Quality, Integrity and Value. It's like a three legged stool, if one of these important ingredients is missing, the stool (or business) will fail. We look forward to working with you in the future! All the best, Steve and the Fortress Team

10/10

2 new patio doors

Fortress is a great company! We had an upper leak in a ground floor patio door and decided to get 2 new doors to fix the problem. Steve was great, came to the house to have a look, saw the problem and recommended new doors as ours were quite old. The doors were in stock and the whole job was completed in one day about a week later. The 2 installers were very good, efficient, fast and extremely professional. I'm sorry, I didn't get their names. And we love the mini-blinds. I highly recommend Fortress! Steve's calm and humourous approach made us very comfortable.

Approximate cost of services:
$7,500.00
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Company Response

Hi Rebecca, thank you for writing your thoughtful review. We come across so many situations of water penetration that we can usually determine the source and the solution to the problem. It was a pleasure working with you and I'm glad I can add you to our list of sliding door mini blind lovers, they really are versatile and don't take up room inside your home. I look forward to working with you on future projects we discussed! All the best, Steve and the Fortress Team

Philip
Philip
5 reviews Toronto, ON
10/10

Full House Windows and Doors

Richard is simply the best, he articulates his ideas well, gets a sense of what you want ( colour, layout, window style etc ) and knows his customer --- are you more flexible and want to save money? do you want something pricier and more luxurious ? and he doesn't pick for you --- he picks up on what YOU want and delivers..

Product is sensational, timeline was met and exceeded, price was by the far the best --- and the whole time treated me and my wife like family.

Constant communication, great installation, got us exactly what we wanted at a more than fair price --- and ensured multiple times to come back and make sure we were 100% satisfied .

This is the type of business everyone should be supporting -- if you need windows and doors -- don't hesitate, call Fortress .

Approximate cost of services:
$150,000.00
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Company Response

Hello Philip, thank you so much for the great and heartfelt review! It doesn't take long to assess someone and their true sincerity when you invite them into your home for a quote on work you want to have done. Richard is just that kind of person and truly treats each client with the utmost of care and it's what makes Fortress Windows and Doors unique in the industry, a team that really does care about our clients. We have "long term" mentality and know that if we treat you right, you will be our biggest advocate when friends or family are looking for windows and doors. Thank you again Philip, we appreciate your business and your kind words. Steve and the Fortress Team

Michael
Michael
2 reviews Toronto, ON
10/10

Great new windows

Richard worked closely with us from ordering all the way through install. He and his team were great at every step and we're very happy with the end result.

Approximate cost of services:
$12,000.00
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Company Response

Hello Michael, thank you for taking the time to write a review. We truly value our clients and when they choose Fortress Windows and Doors, we will make sure they know they made the right choice! It takes running a business "on purpose" to be rated #1 for 9 years in a row and by that I mean we do everything to make sure your experience with our company is pleasant, respectful and fair! All the Best, Steve and the Fortress Team

Jon
Jon
3 reviews Toronto, ON
10/10

Water Ingress from Windows

Steve was enormously helpful in working to identify potential water ingress coming through our windows. He recommeded starting with a conservative approach and made a few subsequent suggestions for escalation if first attempt was unsuccessful. Steve was able to do the work on the spot. I'm hopeful the quick fix will solve our problem, if not, will immediately reach back out for his help on next steps. Absolute pleasure to work with this group :)

Approximate cost of services:
$1.00
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Company Response

Hi Jon. I hope we were able to stop the leak, although water leaks can be tricky! All the best, Steve and the Fortress Team

Leaside update
Leaside update
1 review Toronto, ON
10/10

Windows and a door

FORTRESS is top-notch! What a breath of fresh air when it comes to quality of work and customer service. From our first meeting in October 2021 until our installation date of February 2022, our sales rep, Rich was honest, helpful and very amiable...every step of the way. Rich was honest in telling us the costs and dates for installation. He kept us up to date. Another company quoted twice the FORTRESS price for our new door! I asked Rich about it, and he explained that many companies use the doors to make their big profit. Even though prices for our windows and door had increased by about 20%, FORTRESS kept to the original contract and did not even suggest at trying to recoup some of their losses. The installation crew of Alex and Edward were outstanding. The 3 windows and door were installed in one day, from start to finish and clean up. One of the windows was particularly challenging and Alex had to reframe. His work was great! To ensure that the trim around all the windows was the same as the original, Alex salvaged the trim from the door replacement and custom trimmed the "difficult" window...his idea, not mine! When Rich and I were settling up, I mentioned that the mechanism that decelerates the storm door from slamming shut, had come off during the installation process. Rich went to his truck, picked up some self-tapping screws and put the mechanism back on the storm door...all I did was watch. That's the customer service that you don't often see these days! If you need windows or doors or anything else that FORTRESS provides, I highly recommend FORTRESS...and I'm old-school....you earn respect you don't just get it.

Approximate cost of services:
$5,200.00
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Company Response

Hello and thank you for your lengthy, heartfelt review. We are so pleased that you are satisfied and that we were able to exceed your expectations! Steve and the Fortress Team

Cecilia from Ajax
Cecilia from Ajax
2 reviews Ajax, ON
10/10

Excellent Window Company

Fortress Windows just completed installing 2 kitchen windows for me. I am so pleased with this company from the first contact with Steve Mercer who went above & beyond for me to assist in getting the screen on my patio door repaired to the installation today by Alex & Edward who did a fabulous job. Each of these gentlemen were very professional, knowledgeable, polite and easy to deal with. The windows look amazing and Alex & Edward did an expert job and cleaned everything up perfectly afterward. I would absolutely use this company again and would recommend them to anyone. Thank you Fortress for a job very well done.

Approximate cost of services:
$1,500.00
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Company Response

Hello Cecilia and thank you for your glowing remarks. It is our goal to run our business at Fortress Windows and Doors with the highest of integrity and professionalism. Being rated #1 in Toronto for nine years in a row doesn't make us think we can coast on our reputation! Every job is important because it's important to YOU, our client. Thank you so much for your business! Steve and the Fortress Team

Matt in Toronto
Matt in Toronto
0 reviews Barrie, ON
10/10

You wont regret hiring Fortress Windows & Doors

We hired Fortress Windows & Doors to replace our patio and front doors. Steve and his team were wonderful, and they did an absolutely amazing job. They were extremely knowledgeable, looked after every detail, and helped us with things we did not think to look out, or ask, for. They also made the whole process transparent, easy and were flexible if to our schedules. Their products are excellent quality and beautiful. We are so happy with our new doors!

I would highly recommend them for any door and window project.

Approximate cost of services:
$1.00
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Company Response

Hi Matt, thank you for your heartfelt review. Getting this kind of feedback makes all the challenges of running a business, a little easier to handle. We value our clients and strive to make your experience with Fortress Windows and Doors as smooth and trouble free as possible. We aren't perfect, nobody is, but a very wise and successful person once told me " it's not what happens, but how you handle it, that separates you and your business from the rest of the pack". I am thrilled that your experience with our company was an awesome one! Steve and the Fortress Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.