Fortress Windows & Doors

Windows & Doors Installation & Service
Toronto ON M1S 5B2
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Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (342 reviews)

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Gary fess in Holland Landing
Gary fess in Holland Landing
1 review Barrie, ON
10/10

Window replacement

Great service quality work and competitive prices on time service workers are very knowledgeable would highly recommend them you will find no one more experienced in any of this kind of work.

Approximate cost of services:
$15,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Gary. We do have extensive experience and great installers. I once heard a speaker say that some people have 30 years experience and some people have one year experience 30 times.Those who grow and learn and strive to be better have 30 years experience. Those who are lazy and just want to hurry up and finish the job to go home, have one year experience 30 times and never reach their potential. We're proud of our team and another satisfied customer proves that they are in the elite group of craftsmen who know their stuff and bring it to the job every day! Steve

Private User
Private User
Private User reviews Vaughan, ON
10/10

Project

Very professional and punctual people to work with starting from the quote to the finish. Salesman Steve was very knowledgable on the product and the installation crew was very polite, they communicated with me on a superb level on every concern that I had, they were also very organized and left my place and the new windows spotless. Thank you Fortress.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your thoughtful review of our company.Our organization does work as a team because we ascribe to the principle that "Together Everyone Achieves More". To have a great company, it has to have great team members and everybody at Fortress Windows and Doors is striving for excellence every day. It's one thing to be rated #1, but it's another thing to maintain that position and the only way to do that is by being customer focused and always doing what is right and fair. We appreciate every one of our customers and all the referrals they send our way! Steve

Scott in Toronto
Scott in Toronto
2 reviews Guelph, ON
10/10

House windows

Steve McCue and his very professional team did an amazing job on replacing a number of windows on my house. They all worked very efficiently and were there to explain anything that I had questions about and they finished within the time frame they gave me. I would recommend them to anyone that needs windows or doors. I was very happy with the work they did.

Approximate cost of services:
$5,000.00
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Company Response

Thank you Scott for your business and your kind words. We don't take for granted the fact that you took a few moments to express your thoughts and opinions about Fortress Windows and Doors. It was our pleasure to help make your home more beautiful and comfortable. Steve

Rene in Ajax
Rene in Ajax
1 review Ajax, ON
10/10

Windows

The whole team was professional, very knowledgeable, punctual, meeting deadline and excellent work ethics. No debate or confusion took place. overall we were impressed. Would gladly refer to my friends and family.

Approximate cost of services:
$2,250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Rene. It was a pleasure to work with both yourself and Inder at your rental property. I know that the scourge of landlords are tenants always complaining about things that are broken. We all know that some people can be careless with things they don't own. That is why it is so important to use high quality windows in this kind of environment because they will handle a much higher level of abuse than a lower quality window and reduce the number of phones from complain tenants. We appreciate your business and look forward to working wit you on future projects. Steve

Andrew
Andrew
6 reviews Toronto, ON
10/10

Window installation

Fortress arrived promptly and measured our basement window. It was a custom job which took a couple of weeks to order. Installation was done quickly. Very happy with the service

Approximate cost of services:
$800.00
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Company Response

Hi Andrew and thank you for your comments. Indeed your job was on the smaller side and many companies won't even consider doing jobs that small. The thing that many contractors don't realize is that you have friends, family and co-workers that you talk to daily. We will make an investment in you today because we know that it will always come back down the road. This is called long term thinking - treat everybody with the same level of dignity and respect regardless of the size of the job. We appreciate your business. Steve

Private User
Private User
Private User reviews Toronto, ON
10/10

Window Installation

We are pleased with the exceptional service provided by Steve Mercer, Steve McCue, Dave and his extremely professional team who worked tirelessly throughout the unexpected rain. Our house looks fantastic and very warm. We truly appreciate all that you have done. Best wishes.

Claudia & Paul

Approximate cost of services:
$10.00
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Company Response

Hi Claudia and Paul. It was our pleasure to help turn your "castle" into a more comfortable and energy efficient living space. Your feedback is what makes us smile and really enjoy the work we do. We appreciate your business!
Steve

tammygkwu in Toronto
tammygkwu in Toronto
2 reviews Whitchurch-Stouffville, ON
10/10

Basement Windows & Family Room Shutters

I had a fairly small job to replace 3 basement windows. I needed them done within a month to complete my actions for an energy audit. My overall experience from beginning to end with Fortress was excellent. The price was very fair (compared to several other quotes I got). They were able to do a couple shutters I needed as well. Throughout the process, the communication and service was amazing. Every time I phoned (for an estimate, to book a time, etc), I was able to get through to someone. The time estimates were accurate and they were able to have the job completed in my required timeline. The installation was very well done, and the installers were very professional and friendly. I am pleased with the look and quality of both products. After the job was completed, I also received a courtesy call to ensure I was satisfied. I would highly recommend Fortress. The service I received was outstanding.

Approximate cost of services:
$2,142.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Tammy.We what to thank you for your business and your great review.Although your job was "small" we never think of your job as small! Every job we do is done with the same level of service and professionalism no matter the size.We are thrilled that we met your expectations! Steve

dtanaka25 in Toronto
dtanaka25 in Toronto
1 review Toronto, ON
10/10

Front door

Everything was amazing right from the start. From contacting them, to having them coming to see what I needed done, to being so attentive to what I was looking for and right through to installation today.
They got it perfect and the door is gorgeous!! It is exactly what I wanted and the perfect colour!
We are soo happy!
I would recommend Steve McCue at Fortress Windows and Doors anytime to anyone!! Couldn't be happier!

Approximate cost of services:
$4.00
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Company Response

Thank you Denise for your kind words.Our number one goal is a happy customer, to do the job and meet their expectations on every level of the sales,installation and service areas of the process in a professional and courteous way.It was a pleasure working with you and your new door system looks fabulous! Steve

Paul S.
Paul S.
1 review Toronto, ON
10/10

Windows

We had them in to do 3 windows last year and we're very pleased with their service and the finished product. We just had them in again to do 4 more windows and it was the same consistent great service and results. Steve was great on the consult, offering suggestions on what works best for our layout and use, then consistently pleasant to deal with during and after the installation. The installers were very nice, neat, and efficient. I wouldn't hesitate to recommend them, and I plan to use them again with my next house.

Approximate cost of services:
$1.00
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Company Response

Thank you Paul for taking the time out of your busy schedule to express your opinion of the experience you had with Fortress Windows & Doors. Repeat business is a sure sign of a satisfied customer and we appreciate your trust in our company each time you need our expertise. All the best to you and your family. Steve

Aaron
Aaron
2 reviews Richmond Hill, ON
10/10

Window replacement

Excellent job, good workmanship!! Start to finish with no delay. Highly recommended to everyone who likes highly quality window and great service.

Approximate cost of services:
$1,200.00
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Company Response

Thank you Aaron for sharing your thoughts. We work with a number of real estate agents, like yourself, and understand that time lines can be very critical. We appreciate your continued repeat business and confidence in Fortress Windows & Doors. Steve

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding and Windows & Doors Installation & Service
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
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