Upright Door Service Inc.

Garage Doors & Hardware
Uxbridge ON L9P 1R2
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HomeStars
Garage Doors & Hardware
Upright Door Service Inc.
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82%

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Reviews by rating (past 12 months)

Reviews for Upright Door Service Inc.

Average customer rating:
9.9 10 (25 reviews)

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Kim Knight in Uxbridge
Kim Knight in Uxbridge
1 review Uxbridge, ON
10/10

Upright top-flight! (Replacement of Garage Doors)

From the moment Alan visited to precisely explain the options available to us, to the meticulous installation by Jim, we were impressed with Upright Door Service.

Upright provided an honest assessment of what would work for our garage. We received a detailed, written quotation with a very fair price - there was no pressure to buy.

Jim arrived at our requested time, walked us through the installation steps, discussed a few installation choices and finished on time.

We were completely satisfied with the service we received and would highly recommend Upright Door Service Inc.

JoAnn & Kim

Approximate cost of services:
$2,000.00
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Company Response

Dear Kim and JoAnn,
We are so pleased to know that you were completely satisfied with our service - from the assessment, selection and quotation processes to the installation of your new garage doors! It was a pleasure working with you. Thank you for taking the time to share about your positive experience with us and for your recommendations!
Sincerely,
Upright Door Service

Roberta in Oshawa
Roberta in Oshawa
3 reviews Oshawa, ON
10/10

New garage doors (with trim capped), openers, keypad, remotes, and internet gateway

My house had wooden garage doors which had been in place since the house was first built. The wood was decaying and the old opener which operated one door broke. I decided to replace both doors and decided to purchase 2 new openers. Alan came to visit me promptly and took the time to show me different door products, openers, and accessories. The doors arrived promptly and Jim came to do the installation on the date scheduled. Jim answered all my questions during the installation and on a subsequent phone call. I am very pleased with the service provided - I would highly recommend Upright Door Service for any garage door installation.

Approximate cost of services:
$4,022.80
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Company Response

Hi Roberta. Thank you for taking time out of your day to share your experience. We are happy to hear that you were pleased with the products and service, and we appreciate your glowing recommendations! Thank you for choosing Upright Door Service!

Doug Blair in Uxbridge
Doug Blair in Uxbridge
1 review Port Perry, ON
10/10

Garage Doors Repair

Jim is personable and eager to please. He came by to determine what we wanted done and what he could do, and provide the approximate costs. Al phoned back to further discuss and arrange a time to do the repairs, which were completed by both to our complete satisfaction. Overall cost was very reasonable and we now have the look and function of new garage doors. Many thanks to both!

Approximate cost of services:
$580.00
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Company Response

Hi Doug, We are happy to hear how pleased you were with our service and products! It was a pleasure to work with you, and we want to thank you for taking the time to write a review. We value your business, and appreciate your recommendations. Thank you for choosing Upright Door Service Inc!

Suncho from Whitby
Suncho from Whitby
3 reviews Whitby, ON
10/10

2 garage doors installed with 2 garage openers and capped in white

I called Al from Upright Garage doors to replace our Garage doors, install two openers and cap around the frame. We are very happy with the workmanship, the service and the products. They came when they said they would, they completed the work how they said they would and at the price that we had been quoted. When we had a concern it was addressed immediately by Jim and Al. We are super happy customers! Thanks Al and Jim, we just love our new garage doors.

Approximate cost of services:
$3,000.00
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Company Response

Hi Suncho. We are happy to hear how pleased you were with our service and the new garage doors! It was a pleasure to work with you, and we want to thank you for taking the time to write a review. We value your business, and appreciate your recommendations.

Mark Esdale from Seagrave
Mark Esdale from Seagrave
1 review Seagrave, ON
10/10

3 Garage Doors

Just wanted to thank Al and his team for a great job done installing 3 garage doors at our farm. The doors look great and they were installed the date promised for exactly the price quoted. Al also showed off his carpentry skills with some extra framing for a barn door. They did a great job cleaning up at the end of the job and I wouldn't hesitate to recommend them in the future.

Approximate cost of services:
$6,000.00
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peggy manos in Newmarket
peggy manos in Newmarket
3 reviews Newmarket, ON
8/10

repair garage door opener

Thank you Al for your concern and I trust that your charges for service and parts is totally inline with other similar companies. Its my fault, I should have asked about the costs of the repair before the work was done. I had a friend diagnose the problem, but he did not have the pars to fix it, so I called Upright. The opener is nearly 20 years old, and for around $150-$200 I can get a new opener, and would have my handyman friend install it, at little or no cost.
Jim from Upright, did a fine job in repairing my garage door opener, but I really thought the part/labour would be less....my fault for not asking cost before work was done.

Review has 1 previous version
Approximate cost of services:
$175.00
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Company Response

Hi Peggy. I was very sorry to learn that you were disappointed with the price of the repair Jim did on you garage door operator. I was also very disappointed to learn about it through an online review without first receiving an email or call from you. Jim was also surprised to hear of your concerns as he got the impression that you were happy with the service and no indication was given that there was a problem with the price. I have attempted to call you and have left messages a couple of times but have so far not heard back from you, so I will have to respond without the benefit of hearing your side of the experience. Our reputation for integrity and customer satisfaction are of paramount importance to us.

It seems like you believe that you could have a new garage door opener installed for $155. Although I am aware that occasionally some retailers offer lower quality openers on special, that price would not include installation. When you called Jim he said that you indicated that you needed the sprocket gear on your opener replaced. As this is a very common repair that we would expect to extend the life of your opener by 8-20 years, he did not make any attempt to up-sell to a new opener. If he did not believe that there was value in the repair he would have definitely discussed this with you. In my experience when customers do compare the cost of a new opener to this repair, well over half choose to have us make the repair.

Although the nature of a repair service company does not allow us to be able to estimate many repairs over the phone we believe in being totally transparent about our pricing. The $155 included a complete sprocket gear assembly and close to 1 hour labour including tune up of door. After reading your review, although I felt my price was fair, I decided that I should check the competition to ensure that my price was also competitive. We called 5 professional garage door companies. One company quoted a price $5 less than ours, another more than $100 more, 2 companies did not return our call and the last would not give a price for this basic repair without charging a service call to come out. We are more than willing to discuss how we charge for service.

I would very much like to discuss this with you personally, however, I feel it is important to respond to this review quickly. Although the review seems to imply that there was something unethical about the way we conducted business with you, I do not believe that the facts support this idea. As members of the International Door Association, we strictly adhere to the IDA’s Code of Business Conduct (http://uprightdoorservice.com/site/wp-content/uploads/2013/11/Code-of-Conduct-Download.pdf).

I welcome your call.

Alan Fortnum
Owner
Upright Door Service Inc.

Joanne B from Whitchurch-stouffville
Joanne B from Whitchurch-stouffville
1 review Whitchurch Stouffville, ON
10/10

automatic garage door

Our auto garage door broke and stopped working on a very cold night, and was jammed partially open overnight. We phoned that evening to Upright and left a message about the problem. They came the next morning at 9 a.m., and we had a new system up and running in about one hour ! Very pleased with their service.

Approximate cost of services:
$450.00
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Company Response

Hi Joanne,
It was our pleasure to get your garage door working again. Thank you for taking the time to write about your positive experience with us. We appreciate your business!

Sasee from Toronto
Sasee from Toronto
2 reviews Toronto, ON
10/10

Garage Door/Opener Installation

I have recently replaced a 20 year old garage door. I have done my due diligence and learnt about the door types, vendors and installers. Called 3 installers including Upright Door Service.
The other two were backed by very established large companies.

At the end I choose Upright Door Services for the professionalism they have shown during the pre-sales process and their reasonable price. Alan Fortnum (the owner of the company) came to my house brought all door samples color swatches (he even left them with me to take my time and decide) was very patient and answered all my question and left. This happened in 2012 October. I decided to wait, called again in 2013 spring, he gave me a new quotation with their new promotion everything over the email and with all the detail. I was happy, accepted the quote just via email. They have ordered the door (didn't have my color in stock) called and booked the installation date based on expected door delivery. Then came right on time and removed all existing stuff and installed all new stuff. The installation was done by Alan's Son and Brother. I was extremely happy with everything. I will definitly recommend them. It seems to be a family business and the family members are doing everything unlike the big companies sending contractors who may not always be reliable or provide the same service.

Approximate cost of services:
$1,000.00
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Company Response

Hi Sasee,

Thank you for choosing Upright Door Service Inc. We are happy to hear how pleased you were with our service and products! It was a pleasure to work with you, and we want to thank you for taking the time to write a review. We value your business, and appreciate your recommendations.

Donna Bremaud from Newmarket
Donna Bremaud from Newmarket
2 reviews Newmarket, ON
9/10

Garage door

Upright doors installed our new garage door and it looks great. They arrived promptly worked efficiently and left the work site as clean as it was. This was a retrofit and it works like a charm

Approximate cost of services:
$1,600.00
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Company Response

We are so happy to hear that we were able to meet your needs, Donna. We are grateful for your business, and we appreciate that you took the time to write a review. It was a pleasure working with you.

Marcia, Courtice Ontario from Courtice
Marcia, Courtice Ontario from Courtice
2 reviews Courtice, ON
10/10

Installed Garage Door

We had our garage door installed by Upright Garage Doors Uxbridge Ontario, and have been extremely satisfied with the service from the time they came into sell us the item to the time they installed it. Definitely will recommend.

Approximate cost of services:
$900.00
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Company Response

Thank you, Marcia, for taking time to write a review, and for sharing about the positive experience you had with our company. We were pleased to learn that you chose our company based on your friend's recommendation. We appreciate ongoing referrals and we have a Refer A Friend Draw in place that we encourage everyone to take advantage of. It was a pleasure working with you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Upright Door Service Inc.

Upright Door Service Inc. is a family run residential garage door service company with over 25 years of experience. We provide fast, dependable service & quality workmanship to all of our clients. Our service vehicles are well stocked, and our qualified technicians are able to complete most repairs on the ...
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