Quick Fix Appliances

I requested a diagnostic for my dryer which was advertised at $80 plus tax. The repairman estimated the cost for labour to be $220 plus tax. We agreed to the cost although he informed us that he did not have the element in his car so would call back with a quote for the part next day. According to the repairman, the part would not be expensive. After calling the office for four days we finally received a parts quote of $280 plus taxes. We refused the quote and purchased the elemeant from a local parts store for $80 plus taxes. This company has refused to return my prepayment for labour which we never used in the amount of $158.20. They say that labour is not refundable. I agree that we owed them $80 plus tax for the diagnostic but we should NOT have paid them upfront for labour on a job that was never completed. We paid them upfront in cash for the quote because they said they would charge a "convenience" fee of $10 to use a credit card. Basically they take your money and run and you have no recourse once they leave with your cash. I seriously question the business practice of this company and its legitimacy.