When Scott first visited my garage, he urged me to accept his renovation proposal, otherwise "you're 30 to 40 grand into it. Why? Why pay so much?" Subsequently, I received a written quote from him for $24,968.50 + HST. Based on his proposed design, he asked for and I gave him a deposit of $3,320.50 to begin.
While I had not asked for any changes to the original design, Nabeel the Professional Engineer, who had also visited the site, created 3 sets of drawings in total for this project.
On the day I was to sign for the building permit, Scott said that he had to change the design in order to meet the Building Code. He left a second quote with me.
This second quote was so confusing that I had to look into it and calculate the final price myself. It said that the "Costing" was $42,267.70 + HST, by my calculation totalling $47,762.50. But when I totalled the payments listed on the quote, again by myself, the total came to $49,853.00.
I believe that this was done deliberately to try to cover up that ***** THE PRICE HAD EFFECTIVELY DOUBLED! *****
The time of construction of the project had also increased from 1.5 weeks to 4 weeks.
I told Laurie that I had lost all trust in them and I wanted my full deposit back. She only gave me part of my money back and still refuses to refund $1866.50 for drawings that do not meet the Building Code and which I cannot use.
Scott and Nabeel the Professional Engineer should have produced a design to Code from the very beginning, and Scott and Laurie should not have switched the quote to something that was not agreed on and does not fit my budget. Yet they expect me to pay for their mistakes!
My wholehearted advice to you is:
***** STAY AWAY! I COULD NOT TRUST THEM WITH MY HARD-EARNED MONEY! *****
- Company Response
We are sorry to hear that you were not 100% satisfied with our dealings. We pride ourselves on being open and honest with everyone we work with.
We provide the best quality and build equity into every home we work on and will continue to do so in the future.
We find it disheartening that even though Scott had visited your home on 4 occasions, there still seemed to be a misunderstanding of the process. Laurie also explained the numbers on the contract to you on several occasions.
We suggested a repair of your garage to help preserve your memory of your Father's build as well as lowering the expense of a complete new build, which would have been a much larger investment. Not to mention unnecessary materials going to the landfill.
You signed and paid for the drawings to be done by the Engineer. We have provided you with hard and electronic copies of the drawing to proceed with other quotes and to apply for your permit. We have filled out all the forms on your behalf for the City so it will be just a matter for you to file electronically.
We have refunded you the permit cost and the deposit on the build. The only funds that were processed were to have the drawings prepared as you requested by the Engineer and are in your possession.
Once again, we are sorry that you were not satisfied with the outcome as we take pride in our work as well as building trusting relationships in all aspects of our lives, business and personal. I believe anyone reading this will see by reviewing our other positive reviews and acknowledgements for being awarded 3 years in a row the 'Best Of' award.
We wish you all the best with your project.