I found this company here on HomeStars. I called and Rupert answered right away. He didn't say the company name, just hello, and when I asked if it was Twelve Points Duct Cleaning he asked who was calling which I have to say I did find a bit odd. However, given all the reviews on this site, I continued on and I'm glad I did. The team was able to come the next day, which again was kind of a red flag and maybe I put too much faith in this site's reviews because I continued with them again due to the reviews, but all was good. A team of 3 came and were actually early! The whole thing took about an hour and a half and the crew was friendly and efficient. They dealt with my husband for payment as I had left for a quick errand. My husband says they implied that we'd agreed on payment by e-transfer. We actually hadn't spoken about payment and I would've preferred to pay by credit card; because I didn't handle payment I don't actually know if they even take credit card.
We did get a receipt and taxes are included so it wasn't an attempt to avoid tax or anything. Overall I am very pleased with the service by Twelve Points. I'd definitely recommend Rupert and his team.

Rupert and team were pleasant, well coordinated and professional. One could easily tell they have been doing this for a while, and are really good at it.

Mo

Rupert and Paul were the contractors that came to our house to clean our ducts. We hadnt had them cleaned for a few years and they did an excellent job cleaning all the ducts and air returns.

They were very comprehensive and efficient with their time. I took my own pictures of the air vents in the living room/basement areas before and after they came, and could easily tell the difference. On-Time, Careful, Courteous. Well definitely call them again and recommend them to friends.

The customer service was very good. Very prompt and efficient. Was very happy with end result

Rupert and Paul were great, friendly, and professional. They did a thorough and professional job after I had dealt with a really bad company before. I would trust them to do a good job for anyone.

Rupert and his team are so pleasant, courteous and efficient.have been a client for years and will always look to them to get our duct and furnace cleaned. Excellent workmanship always!

Rupert and the Twelve Points team did a wonderful job cleaning out my air ducts and HVAC system. They were punctual, professional, honest, efficient and fair in their price. Id definitely recommend their services (in fact, I already did to my neighbour) and will be using them again in the future. Thanks for the great work!

Over the past 10 years, Rupert and his crew have been available anytime I call for the complete duct service package and they do a fantastic job in a very comfortable timeframe.
Even though the crew members change one thing that does not change is the quality of service offered by Rupert's business.

Rupert and crew did a fantastic job! Theyre very professional and quick in service. Highly recommend!

With one call to 12 Points Air Duct Cleaning, which was promptly answered, I was able to make an appointment 2 days later.
The office called and re-confirmed my date and time and the crew call when and gave me an estimated time of arrival when they were on their way.
On arrival they introduced themselves and told me what they were doing. They even offered to change my filter if I had the replacement. It was a job well done. When I saw what came from my dryer vent I was grateful that I chose the Platinum Package.
I will definitely be using their services again, and wouldn't hesitate to refer others. Quick and efficient service. I am an extremely satisfied customer.
Money well spent.