Thank you so much for the great feedback. It was an absolute pleasure to work with you. Enjoy the new door!
Hi Petre,
We are sorry to hear about what has happened with the windows. However, as soon as you called our office and complained about the windows, Alex, along with the head of our installation team came to your home to check out the problem. When they arrived, they noticed that the drywall was cut out under one window and that the basement was flooded with water. They then came to the conclusion that the water had come into the basement through the wall, not the window, because the window was installed and properly sealed from both sides. The drywall was also already rotted from the bottom, which means that the water had most likely been there before we installed the windows. As you know, the windows were all installed as retro-fit. This means that a new vinyl window is installed inside the old wooden frame. Foam insulation is only required on the outside of the window in a retro-fit installation, not the inside, because a retro-fit installation is done based on the measurements from the inside of your old window frame. This means that there is only space for caulking on the inside of the window, not foam. On the outside, we put foam around the perimeter of the window, then we cover it with strong-gage construction aluminium capping and put caulking all around the window to ensure that is properly sealed from the inside and the outside. Foam insulation has nothing to do with water coming in, as it only protects from cold and wind penetration. A brick-to-brick installation would require foam insulation on the inside and the outside because in this case, we replace the old frame as well. If your home inspector is drilling from the inside trying to find the foam, this means that he is not familiar with window installation at all. Due to the old age of the home, Alex made the suggestion for you to call a professional and licensed home inspector and find out where the water is coming from. Rather than going through with Alex’s suggestion, you stood by your opinion that your walls are fine and that the problem is with our windows. We are an experienced and reliable company and as you can tell by our reviews, we always put our clients first. We suggest that you take Alex's advice and go ahead with a professional home inspection. We wish you all the best and we hope that you come to realize that our suggestion is the right option for you at this time.
Front door and patio door replacement
Thank you for your review Lindsay.We are happy to hear that you are satisfied with our service and our team. Looking forward to working with you again!
Entrance door and kitchen window
Hi Svetlana,
Thank you for taking the time to share your feedback.We are happy to hear that you satisfied with our service and our team.
Looking forward to working with you again!
Rob & Shannon thank you for your review. Glad to hear your experience with our company went so well, enjoy the new look of your home. We look forward to completing the remainder of your windows!!
Hi Oona,
What a nice way to start the day, with another lovely review. We are so happy to be a part of your home and have every confidence that our products will bring you years of enjoyment!
Thanks for the comments Claire. I hope to hear from you in the near future!
Thanks Bernadette.I'm happy to hear that you satisfied with our service and our team.Hope to hear from you again.
How do they do it? Outstanding!
Thank you for your wonderful review Myan! Alex is one of our most experienced and professional sales representatives. All his clients absolutely adore him. We are glad to hear your experience was so great, and we look forward to working with you again
Retrofit on 4 windows and installed a sliding door where only a window existed.
Thank you for choosing New Look Windows and Doors. Alex is one of our most popular and professional sales representatives. We are glad we met your expectations, and we are wishing you a safe and warm winter
Customer satisfaction is one of our top priorities as New Look Windows & Doors. Our products are creative, top notch and always manufactured, assembled and set up by experienced workers. Top quality replacement vinyl windows, energy saving insulated steel doors, aluminum windows and vinyl patio doors, entrance doors, storm doors and porch enclosures are only a few of the products we offer, at a fair and competitive price range.
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Did you know vinyl windows are currently the most popular types of windows all over Canada? This is only because they’re immune to rust, corrosion and almost every type of physical damage (chipping, peeling), which could only mean they’re built to last. The investment will pay off in your energy bill savings, as vinyl windows provide perfect insulation, preventing heat loss. Just to prove you we’re very confident about the quality of our products, every New Look window and door comes with a lifetime warranty that’s also transferable!
New Look windows are equipped with Energy Advantage Low E Glass, which consists of sealed glass chambers filled with inert gas (we use Argon) for more efficient thermal insulation. That way, you could save up to 30% (or even more) of your energy bills a year! New Look windows & Doors will turn your home into an exotic retreat from the frightful winter weather, and will keep the chilly air conditioning breeze inside during hot summer afternoons
