Master Spas Of Toronto

Very professional and prompt service - their responsiveness is great and I trust them in my home.

We have excellent service every month for the past two years. This team is knowledgeable and precise. Thanks so much all for keeping my Jaccuzi hot tub in the next shape possible. Never been happier!!

From the selection of our first hot tub to the ongoing maintenance, I have had only positive experiences with Master Spas of Toronto

Great service. They have always been very accommodating and helpful with all our questions from the moment we ordered to delivery. Spa arrived and the delivery guys where great getting in place and ensuring it was where we wanted it. Master spa accommodated all questions we had during startup. Great helpful company. So happy with our purchase.

We received our spa late August 2021 and absolute love it. Any assistance I required was just a call away. All the staff are very helpful, professional and knowledgeable. It is also very helpful that they have a Master Spas Owners Group facebook page which is great for tips, etc.
We had our spa winterized by a MS technician and he readily explained to me every step taken during the process and answered all my questions. Very pleasant to deal with. I highly recommend Master Spas not only for their product but for their high level of customer service.

Update: Technician came to open my spa...again very knowledgeable and friendly. Answered all my questions. A few days after starting up the spa the water became cloudy. Contacted the Service dept. for assistance. Sent pictures of water and Kat H. walked me through the steps to begin the process of clearing the water. Checked the water today and it has begun to clear. Sent updated pics to Kat as she requested. This team is terrific to deal. I highly recommend Master Spas for their product(s) and their support.

Hot tub arrived in 1 piece and set exactly where we wanted. Very good service from store. Answered all questions, provided tons of information and recommendations. They even allowed us to sit in and feel out several models which did impact our decision on purchase. Alfred gave us a very good education on maintenance. After we filled it we had a bit of cloud but did what Alfred told us a the next day it was clear. Bit of foam a few days later and followed Alfred's teachings and next day it was gone. Smooth sailing since. We enjoy a dip every night and sleep like babies. I think the foot massage is my favorite part (on my feet all day at work). Also love that Alfred is just an email away if we have any questions. Good company to buy from.

Despite Covid supply chain delays and a minor plumbing issue from the factory, now that we are enjoying our purchase we are delighted! Having the combination allows us to have the therapy as well as the relaxation this product offers. Master Spas installation team did an excellent job and their service technicians were top notch. The quality of the product is evident everywhere you look and functions perfectly.

Amazing service and staff at Masters Spa!!
We have had our hot tub for 4 years and enjoy the best service in the business from them!! I Highly recommend using them!!!

We did all the the research and had conversations with the usual brands before deciding on purchasing our new TS8.25 from Master Spas of Toronto.

The whole experience has been excellent.

The pre- and post- sales support from Alfred and the team is top notch. Very responsive to questions and transparent in managing our expectations when the delivery was delayed (due to increased demand due to COVID and the global materials shortages).

The quality of the product is fantastic - super powerful jets with lots of customization options to "dial in" the right amount of pressure. By far the two Master Blasters jets and the Neck and Shoulder Seat jets have been the show stoppers. The whole family have been daily users since delivery.

On delivery day, the moving team was incredibly efficient and skilled at navigating our just-wide enough walkway to place the hot tub in its final position. We look forward to many years enjoying this hot tub!

Alfred and the team are a breath of Fresh air in the Hot Tub world. They walked me through every step of the purchase to make sure I was comfortable with the product and the pricing.
But it’s as important to have support for your tub after the purchase with all the new routines and protocols. This is where Master Spa continues to shine with great service and guidance.
We are thrilled with our spa and highly recommend Alfred and the team.