I dealt with Alfred and he was straightforward and honest and I didn’t feel like I was talking with an used car salesman like with some other hot tub companies. He listened to what I wanted and showed me the best tub for my needs without trying to up sell me all the bells and whistles I didn’t need. As well, he was always available to help with any questions I had after the sale. I would definitely recommend Master Spas to anyone looking for a hot tub.

Griffin and Alfred have been great to work with! Our family began the process of investing in a home spa/Hot tub about a year ago and from our first interaction with Master Spa the boys went out of their way to educate us and find a product that fit both our needs and our budget. Since then they've stayed active and involved making sure we have the products we need and the service when it's required. I would absolutely recommend to anyone looking for a hot tub to strongly consider Master Spa - you won't regret it!!!

Resolved startup issues. Constant communication and sincere effort to ensure everything was being done. very easy to talk every member of the team. Offered advice to educate on requirements of regular maintenance. Went above and beyond to help reposition and recommend cover lifter better suited to the installation. Offered follow up assistance as well due to delays. Can't be more grateful for this team !

Alfred tu is always always always responsive, patient, knowledgeable, friendly and professional. He makes a customer feel like they are important to him.

We were interested in buying a hot tub and felt so lucky that we met Griffin. He was so informative and customer service orientated, he answered all our questions and more. There was no pressure put on us and he devoted his time to our sale. We are very happy with our purchase and the continued customer service by Griffin and Alfred. They know hot tubs, chemicals and any additional supplies you may require.

We bought a Master Twilight spa a couple months ago and couldn't be happier. Alfred and Griffin were excellent to deal with, and after some initial miscommunication about the tub we ordered they really stepped up and made things right. They went above and beyond. That's the kind of integrity I will go out of my way to pay back with good reviews and referrals.

The spa itself is wonderful. I did a lot of research, and am very happy with our choice. The Twilight series tub is a serious therapy spa. Lots of big jets, with big motors and pumps, and the best filtration system and insulation possible. There are lots of shady hot tub manufacturers and dealers out there, so make sure you do some research. Master and Marquis were at the top of my list, but a better negotiated price on (arguably) the better spa made it a no brainer. Thanks guys!

Alfred was very helpful with answering my questions about starting up my hot tub and purchasing the right chemicals for it.

I purchased a hot tub from Master Spas in October 2011 and it was the best purchase I've ever made! I couldn't have bought from a better company. From the moment I approached the company and saw my hot tub for the first time, and until now, I've been so incredibly impressed! After over four years, I absolutely love my hot tub and use if every single day. Whenever I need products, I contact them by email and I immediately hear back and my order is sent out quickly. They always care and make you feel that way!

I couldn't be happier about purchasing my hot tub from Master Spas and would highly recommend them!

Alfred has been most helpful. I bought my hot tub in Calgary however the sales person/company owner was not helpful once the tub was paid for. Alfred has helped me figure out what chemicals to use, suggestions and put shipments together when I was running low on chemicals

Great service and repairs . Prompt and friendly,with very quick response time.Wonderful people to deal with and know.
Sincerely Jason