Hot tub arrived in 1 piece and set exactly where we wanted. Very good service from store. Answered all questions, provided tons of information and recommendations. They even allowed us to sit in and feel out several models which did impact our decision on purchase. Alfred gave us a very good education on maintenance. After we filled it we had a bit of cloud but did what Alfred told us a the next day it was clear. Bit of foam a few days later and followed Alfred's teachings and next day it was gone. Smooth sailing since. We enjoy a dip every night and sleep like babies. I think the foot massage is my favorite part (on my feet all day at work). Also love that Alfred is just an email away if we have any questions. Good company to buy from.