Do not under any circumstances use this company nothing was sone proper the shower leaked and caused holes and cracks around outer wall and tiles to start coming off the shower wall after hiring someone capable of doing renovations and removing the shower there was no water proofing behind the tile just straight drywall that’s just 1 of many many major problems costing thousands in repair costs
- Approximate cost of services:
- $100,000.00
- Company Response
We're sorry, we are currently reviewing to better understand your concerns. We will respond with more details, shortly. Thank you.
UPDATED Feb 6, 2020 at 1:14 pm. Thank you for your review. Obviously our goal is to get better ones than this. We checked our system and we have one outstanding service item that has been scheduled for a shower repair later this month. The item was not marked as urgent. We will escalate it right now however, and update the service date shortly. Please check you BuilderTrend account and ensure any other issues are noted.
If you are uncomfortable with how the customer portal works and need help with this or any warranty issue, please call us at 1-866-262-8298 and we will be pleased to show you how it works.
We look forward to resolving this matter to your satisfaction.