Penguin Basements

On behalf of my family and I, we would like to say "thank you" for the superb job your company did to complete our basement. After almost one full year and having now had the opportunity to show case the basement to family, friends and neighbours, the response is overwhelming and they have even expressed the desire to use your services and materials to get their basement completed.

Due to the long winter that we experienced, I can confidently say that the "magnesium" material has lived up to it's reputation in helping to reduce my hydro bill. We are looking forward to enjoying the cooler nights during the summer (thus not having to turn on our air conditioning). The basement is pleasant and a beauty to look at and we are very thankful that we used the services of Penguin Basements.

Special "thank you" to Guy and his team of men and women. I would be remiss if I did not mention you in person. George, you are a true professional, and you never cease to make everything seem easy to fulfill; Tally - you have kept everyone in line and you are a true Customer Service Respresentative - you always were on top of things and knew the right answers to give to a customer. To Harold and his men - I am very proud of you all for taking such immense pride in your work. At the end of it you are true workmen and Penguin Basements will continue to progress with workmen like you who are extremely honest and dependable and possess such great, warm personalities.

To Guy and Jim - I have the utmost respect for you both for your great communication with your clients and your willingness to go the extra mile to make us happy, and complete the work on time and within our budget. I can only see greater success for you and your company - keep up the good work.

Once again, many thanks and all the very best for the future.

Regards,

Dennis and Constance Lue

Penguin basements finished our basement in November 2013. They came in right on budget and they finished one day faster than they said they would. The staff we dealt with were all very professional and approachable. We would highly recommend Penguin to anyone looking to finish their basement.

I was very pleased with the level of care and professionalism I experienced throughout the job. I am a very paranoid person by nature and every time I had a question or concern, the team was always very helpful. The job turned out great, and the attention to detail was very noticeable in the final product.

The professionalism offered was very helpful and the basement renovation was within the timeline promised, and my basement looks stunning....They were always available for any questions concerning renovation. Thanks Penguin Basement for your beautiful work!!!

They renovated the basement, it took about 3 weeks. It was very clean, they kept everything very neat, very professional. I felt confident in the work they were doing. I called them about a few things I was uncertain about (in terms of deliveries etc.) and they always provided me with an answer and delivered when they said they would. Overall I’m very pleased and would work with them again in the future. I have already recommended them to a number of people.

They did the entire basement; set up the walls, did the floor, bathroom, living room, bedroom, lighting and electrical. We have been very happy with the work, it was done just as promised, time wise and there were almost no unexpected problems. They did the work they said they would. They are very professional, knew what we needed, worked with our budget.

I was not impressed with the work that was done. They renovated almost the whole basement. I’ve had a few issues with the quality of work, the walls are not straight, the doors do not work too well, and it took a long time to complete the work. They had told me it would be two weeks, some modifications needed to be made so I had expected it to take longer than that, but in the end it took over two months to be completed.

My wife and I decided to finish our basement and we had three companies that came to our home and provided quotes. One of the reasons we chose Penguin Basements was their product that is much better than drywall. It comes in a modular wall system, mold resistant and 100% recyclable, green product. We were also happy with their quote, where everything was laid out in detail and there were no hidden fees afterwards. Their staff, especially Guy, was very knowledgeable and helped us with choosing the best options to suit our layout right from the quoting stage.
They were very open with the materials they used and I was able to pick and choose the fixtures, laminate, tiles and paint color that best fit our budget. The crew that worked on our basement was very attentive to detail, hard workers and many days they would come around 9 in the morning and leave at 9 in the evening.
The whole job lasted eight weeks (two more than initially quoted), but I did not mind the extra two weeks because I was in no rush and wanted the job done right. The owner of the company dropped by every two weeks or so to see the progress and to answer any questions or concerns I may have.
All electrical work was done by a licensed electrician and his work inspected by the Electrical Safety Authority and a certificate was provided. Also, the plumbing, flooring was done by different crew members with experience in that particular area. This is not a "one guy does everything" operation, and one other thing that I liked is the fact that they would not move on to the next stage until I was happy with the completion of the current stage and had all my questions answered (i.e. framing, plumbing, flooring, walls, ceiling etc).
Once the job was done, I had a list of several items I wanted resolved that I sent to Guy in the front office. The following day the crew was back at my house and spent the next two days fixing everything on my list to my satisfaction. I was also given a 100% lifetime warranty certificate and that put me at ease, knowing they fully stand behind their workmanship.
Overall, we are very happy with the new basement and would have no problem hiring Penguin Basements again or recommending them to our friends and family.