Penguin Basements

I would recommend Penguin Basements to anyone who want superb assistance and professionalism. 5 stars!

Evan B.

We chose Penguin to renovate our basement as we were impressed with how detailed the quoting process was and felt the communication process they had between ourselves, office staff, and trades seemed well organized. Overall, we were happy with the renovation process and how our basement turned out.

All of the trades that came to our home were great to work with, from the first day with the framing team to the last day of final touch ups. We appreciated the feedback from the design consultant prior to beginning (ex. adding more pot lights, relocating some elements) that created a better product in the end. Fabio especially was great to work with and ensured any final things we wanted fixed were done properly.

One issue we ran into was the removal of a water stack, the cost of which was overlooked during the quoting process. This additional cost concerned us as the work surrounding it was discussed prior to commencement of the build. We were able to bring our concerns forward to project management and the customer care team and were happy with the way the issue was resolved.

Overall, we had a positive experience with Penguin and are enjoying our newly finished basement.

Thank you to the team at Penguin Basements who created out 2 bed basement suite and made my vision for the space become a reality.
With a few hiccups and an unexpected delay due to an additional permit required, the demo and build went extremely well and professional. Care was taken to ensure our space was safe and adapted quickly to inspectors ask.
There are a few people who stand out for us on this build.
Rodrigo and Stephanie listened very carefully to what our vision was and created the drawings in keeping with my vision. They where both very receptive to any questions or additional asks.
Felipe, Edgar and Fabio where the most responsive professionals and we are extremely grateful for the care they took with responding to our needs.
Thank you to Guy Solomon for creating a great team of people to work with.
We appreciate all that was done in our house to finally make it our home.
Kind Regards
Rhonda

I hunted around to find good home renovation estimates for our basement and am glad I picked using the HomeStar. I was very pleased choosing Penguin Basement Ltd because all the Penguin workers were so knowledgeable and efficient. For the excellent quality and high tech, I feel very satisfied.
Too bad though my next home project will be the front patio, not in the basement.

Penguin waited for 4 years to start and finish my basement project due to having the upstairs renovation taking precedence.
The finishing of my basement was done professionally and quickly...like advertised.
I had a breakin while waiting for it to be done and the basement window needed new glass. It was a small job but a big one to me and they helped me find a solution. I am forever grateful.
Penguin went above and beyond in helping me.
In fact, I look forward to them finishing the upstairs too!!!

After receiving multiple quotes from other contracting services, I found that Penguin provided the best value. They didn't try to gouge the price as one of the other larger contracting companies did.

I went with the FIY option where I could save a few bucks but have their crew complete the larger and more difficult services, such as framing, plumbing, electrical, drywall, mudding/taping/sanding.

There was one hiccup that was dealt with quickly and accordingly, not everything can be perfect. Penguin stands behind their work and I would recommend them to my friends and family.

We hired Penguin to finish our ~500 sq foot basement and turn a 2 pc rough in into a 3 pc bathroom. We're a busy family really value the minimal spare time we have, so we wanted to hire a full service contractor who would handle permits and coordinate trades people.

Overall we are happy with the finished product. We went about 2 months over the initial timeframe, but this is quite good considering the job started during COVID/supply chain delays.

The tradespeople who came in were respectful of our home and the majority did a good job. We had a few concerns, but for the most part they were remidied.

The use of buildertrend allowed us to receive scheduling updates and oversee our project without constant phone calls. However, there was no lead person per se, which made communication a little challenging. Often our contact would change depending on the stage we were in, but weren't notified.

Overall we are happy with the job Penguin did. We're utilizing our entire home and have created more space and additional resources for our family.

I would like to start off by saying how thoroughly impressed and appreciative I am of all the superior craftsmanship and professional demeanor of the staff at Penguin and its tradespeople. The team has been extremely helpful, understanding and have provided us with helpful advice and suggestions based on their extensive knowledge, expertise and experience.

Additionally, I would like to give special recognition to Guy, the General Manager, as it is clearly evident that he takes a hands-on approach to ensuring the quality of the workmanship, level of service and overall customer satisfaction is met.

In this regard, I must note that we encountered an issue with the design element in our kitchen which had the ancillary effect of also effecting the electrical plans. I was expecting a long, tedious and confrontational discussion with the team, however, this was far from what happened. After discussing the issue, we were able to come to a resolution to the matter that was 100% what I was hoping for.

Ultimately, I will undoubtedly be recommending to all my friends, family and colleagues to use Penguin as the preferred choice for home renovations because they are, quick, the industry-leading experts, kind, reasonably and fair-minded persons, customer-centric and all around good people. If any company deserves a 5-star rating it is definitely Penguin.

When we decided to renovate our basement, we did a lot of research and chose Penguin due to their reputation and past work. The team did a fantastic job across the full spectrum of activities - the basement was partially finished, so we had it demoed and completely re-done. The demo crew was quick and efficient, the framers and dry-wallers were a machine, and the trades all super reliable and skilled. What we really liked about Penguin was the expediency of the project and the fact that they had pretty much all of the materials on hand and in-stock. A thing to keep In mind is that with any construction project, make sure to be available and involved in the process. We wanted to make sure everything would be completed the way we liked, so we were pretty involved throughout the renovation. When you're able to be a part of the process, it makes things smoother and we were able to deal with any construction related challenges or changes as they came.

We contracted Penguin for our legal basement second suite. They handled all the permitting for us, and communication was excellent throughout the job. No reno goes 100% according to schedule (especially during COVID!) , but they were responsive and handled all the hurdles throughout the process. The finished space was gorgeous, and we got a great rate on our rental.