Integrity Roofers Ltd

234 sheppard ave W Toronto ON M2N 1N1
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HomeStars  >  Roofing in Toronto  >  Integrity Roofers Ltd  >  Solutions for Ice Damming
Mark B.
Mark B.
16 reviews North York, ON

Solutions for Ice Damming

During the winter our house experienced some issues with ice dams - thick ridges of ice that built up along the eaves, causing water to back up and pour into the attic and family room. I arranged a meeting at the house with Shay to have a look at the roof and attic, and learned that the house needed better ventilation and insulation, among other things.

We had a second meeting where Shay presented two proposals to fix the ice damming. I liked that he gave two options for fixing the roof: one "good" and one "better". Each proposal featured new plywood, shingles, ventilation and insulation, however the second proposal included spray foam insulation instead of blown-in insulation. I also liked that the quote he provided was very detailed and professional (another quote I received was handwritten), and included proper specifications. For example the quote specified that all the work would we done according to the criteria of the National Roofers Association. The price I was quoted was competitive with another quote that I received.

Everything was well organized on the day the work began, with the delivery of the materials and the arrival of the insulation timed perfectly. When unexpected events occurred, I was happy how Integrity worked with me to figure out a solution. Shay was unable to track down a "ridge vent" that we had included in the contract so we agreed to install a "maxi vent" instead and for me this was an acceptable solution. Also he included some aluminum work above the patio doors at no additional cost.

After the work was completed, Shay dropped by to inspect the work and confirm that it was done to my satisfaction. We noted a minor concern (some unsightly wood showing at the corner of the roof) so Shawn came by the next day to cap the wood with aluminum to give it a more finished look. Integrity Roofers is a great company all around, from the admin staff to the work crew to the owner. I would definitely hire the company again if more work is needed on the roof.

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Company Response

Thank you Mark for this review. It's been our pleasure to work with you. And we are glad we could help resolve the ice damming issue. Everyone on our team takes pride in what they do and it shows in their work. Our inspectors take time to prepare detailed quotes and answer all of our clients' questions. Our installers don't cut corners, but rather do the job to the manufacturer's specifications. They are fully certified and highly skilled. Everyone has quality and customer satisfaction in mind, so even when 'surprises' occur we are right there with you to problem-solve and deliver. Thank you for your kind words! We are glad we could add your name to the growing list of our happy clients.