Dillon was quick to arrive and quote the job, that's where the good news ends. Some prep work was required before the job could begin, Dillon had already committed to other work so 2-3 weeks out was perfect for All Care. 2+ weeks later we called Dillon, he agreed to arrive the following week to begin excavating, he didn't show or call. We called, received what seemed a valid excuse and booked a new date 1.5 weeks out. That date came, nobody showed or called. Again we called Dillon, received yet another excuse and this time he waffled on the next date to arrive. A week later, we began to suspect they had under quoted the job (they were a referral and we're doing work for the person whom provided the referral). At this point, we decided to again seek more quotes and/or attempt to have others that had quoted almost 2mths prior come and do the job. Dillon continued to provide excuses "it's a small job" was the final straw. Last I checked, over $5k isn't exactly pocket change. In the end, this is a very sketchy outfit run by a couple of young guys that have no idea of customer service or how to build up reputation, STAY AWAY!
- Approximate cost of services:
- $5,200.00
- Company Response
Hi Ron,
Unfortunately, this review excludes some pertinent details that resulted in our company’s decision not to undertake your project. Being a “small job” didn’t play a material role here. You are correct in stating that we called you to reschedule the start time of the project, however you declined to mention that when we did reschedule, you used explicit and threatening language. You also advised me that your spouse told me to “go ___ myself”, but you still continued to ask me when we may begin the job. As anyone might imagine, we did not feel this would be conducive to an appropriate business relationship or working environment for our staff.
We try our best to show appreciation of our customers’ patience, and due to the fact we had to reschedule in this case, a discount on the price of the project was offered to you. In any event, we apologize and regret that delays do sometimes occur that are beyond our control. Regardless, we are glad to hear your project was completed.
Thanks.
-Dillon