Last October I contacted the owner of GTA Lawn (Bob) to install 747 square ft. of new sod in the center of our front lawn. GTA Lawn were hired to LEVEL the ground (prep) and install the fresh sod (from Brouwer Sod Farms). The surrounding grass was weed free, thick and healthy. However after the install, the new sod appeared as a pregnant mound. GTA Lawn were contacted, and advised me the fresh sod would settle over the late fall and winter. The following Spring, GTA Lawn was contacted as the sod had not "settled". GTA Lawn sent two rep's, who suggested the problem was with frost and the lawn would settle in the warmer weather. Unfortunately, this was not the case. I reached out to Bob, the owner of GTA Lawn, who replied: "No I am sorry I cannot come out"...... "Our guarantee is that the sod we use is cut the morning of installation". The sod was not the issue: the problem was with the crew's lack of care and diligence - the ground was not properly prepped as requested. We've since hired another company to "fix" GTA Lawn's mess. Disappointing experience.