Profected Carpet Cleaning

BEWARE SHOPPERS. Profected Carpet Cleaning located in Oshawa and which services the Greater Toronto Area is nothing short of a monkey business. They will not honor Buytopia, Livingsocial or Groupon vouchers unless you buy additional services from them at the time of redemption. They came to my condo. apt. on August 13, 2013 and wanted an extra $75.00 for sanitizing my sofas which I didn't need and for which I had already prepaid $77.00 for cleaning them along with 2 small area rugs through Buytopia. When I politely said No Thanks, they, (Guy and Tanya) said Ok we'll get the cleaning stuff from our car and be right back. THEY JUST TOOK OFF AND NEVER RETURNED. My complaint with their office person Johanne got me nowhere either as she is their partner in crime. Thankfully, Buytopia agreed to give me an in-store credit which is small consolation for my aggravation as I believe I deserved a full refund. These people are the most unprofessional and untrustworthy I have met in a long time, not to mention they made me waste my time waiting for them and moving some of my furniture around and out of the way for nothing. Also, they boast having been in the business for over 30 years and be bonded and they don't even have a toll free number for their GTA customers from whom they get most of their business. DO NOT BE FOOLED BY THEIR SHENANIGANS.

After this company cleaned my family room carpet, it was streaky and blotchy. I waited 5 days to see if it remained that way - it did - and called them and explained the problem. They said they didn't know what caused it and they couldn't do anything about it. I asked that they come and at least look at it. They gave me a date and time and didn't show up without informing me. I called again and got another appointment for the inspection and they didn't show up again. I haven't heard from them since. This family run business is very unprofessional and doesn't deal with problems it created. I highly DO NOT recommend Profected Carpet Cleaning. Next step is small claims court since they are ignoring me.

I had to book three times and still didn't get my carpets cleaned. The first was due to equipment failure. The second was due to scheduling. They didn't even call about not making the third appointment. I lost two working days and had to get my money back from buytopia! Buyer beware!

Worst service ever. Do not use them. They wouldnt do the service unless i buy the other package. They didnt show up for the first appoinment and didnt even call ir email us.

I wish I had read the review above before I bought a voucher (3 rooms and stairs/hall) with this company. I had originally scheduled for Wednesday this past week, which they had to cancel because of weather. We rescheduled for Friday afternoon. Come Friday morning, they called and said that they were running behind and if they could come in the evening. They also suggested Saturday first thing in the morning, but we were busy, so my husband was okay to stay at home Friday evening. We told them that they could come Friday evening and they told us to call if we weren't going to be home. They didn't show up. And when I called on Saturday morning, they did not try to be helpful at all. They were not at all apologetic and they blamed my husband, saying that the was rude and told them to forget about coming. I was present during aforementioned conversation and it shocks me that a company who claims to have cleaned carpets for over 30 years and to have a respectable business would make up some outrageous story to cover their tracks. This is the first time I have ever written a review and I do so out warning anyone who is researching this company.

Avoid this company. I purchased a promotion with them (3 rooms, a hall and stairs); when the technician arrived he refused to do the work unless I purchased an "upsell" of additional services. He left in a huff and told me to "call the office", which I did. The woman said she'd reschedule and call back, which she never did. I can't testify to the sort of work they do, but this might be the worst customer service I've ever had. Look elsewhere.