We were overdue for some roofing repairs, new shingles and flat roof sealing and updating. Prior to hiring Quality First roofing, we had hired a small team to previously fix up our porch roof and gutters, got the runaround, and spent money and time that resulted in an incomplete job and dissatisfaction. We knew we had more work to do on the other patio roof, our flat roof and another shingled area, and had received a wide variety of estimates when we were investigating last year. This summer rolled around and we knew we needed to get the job done before winter. The Quality First Roofing team sent over a very experienced estimator who answered all our detailed questions, advised on shingles, entertained my thoughts about more expensive options, while helping guide to what he thought the best return on investment would deliver. He was also very clear where overages may come up, the processes around them, and what was included. This was very clear and helpful making our decision to go with Quality First a fairly easy one, especially after confirming our shingle and skylight decisions with Micheal.
To confirm the estimate and go forward with the project we talked with Micheal who was friendly and professional when addressing our concerns and fears, and really worked hard to fit us into a busy schedule at the end of the year. It was really great to see the crews start to show up and begin preparing for the day in a respectful manner before their actual start time. Micheal was there alongside them ensuring everything was being accounted for and being completed at a very high attention to detail. We were very happy to see them put up barriers to help mitigate the mess of tearing the old roof out and keeping our neighbours properties as clean as possible.
Our job turned out to be quite a handful and the team worked quickly and safely for two very long days. I was really impressed with how much work they did to try and ensure our property and the surrounding neighbours were cleaned up. In fact, parts of our place had never been so clean, they left it in better shape then when they started. Micheal shared photos throughout both days documenting the process, checking in with me, and confirming any adjustments or changes that needed to be made. His attention to detail and expertise made it very easy to make decisions knowing what the options were, their costs, and his expert opinion on what would serve us best.
Then they delivered. Afterwards I received even more photos that showed so many details that they took account for to ensure that we would have a solid, safe and dry roof for many years to come. Outstanding service and satisfaction. We decided to go with a top rated HomeStars company even if it might cost a bit more, and it was definitely worth it!
Many thanks to Micheal and his team!
(PS. My neighbour couldn't believe how little coarse language and swearing there was. With two full crews on the job, there were a lot of hardworking men dealing with all sorts of situations, and they were very professional, polite and well mannered throughout. Not always the situation).