Everything seemed fine until they actually installed the countertops. They did it at night. The next day I noticed the counter along the seams (two) were damaged as if someone took a sander to it, not shiny like the rest of the countertops. It appears this damage was done while cutting. H & Y sent out a man who did not speak english. He mimed he did not understand my concern and appeared to mime he did not see the matte finish spreading about 1 to 2 inches along each seam. On the phone Suzy kept telling me the man said there was no problem. Terrible customer service. I went elsewhere for my bathroom countertops - I am really unhappy with their work and terrible customer service. They took no responsibility for the damage. Avoid.
- Company Response
Suzy is no longer working with us since Jan.2018
Could you call me store phone numer or email your information to us.
I will figer it out.
Sorry for your experience.