Ontario Downspout Service

Gutters & Eavestroughs
Vaughan ON L4K 3N2
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HomeStars  >  Gutters & Eavestroughs in North York  >  Ontario Downspout Service  >  Emergency service for Ice dam on downspout
Carrie in Toronto
Carrie in Toronto
0 reviews Toronto, ON
10/10

Emergency service for Ice dam on downspout

We noticed a bit of leaking in our basement bathroom ceiling and realized it was an ice dam buildup. We'd never had that before so I wanted to get it resolved asap. It was 9pm and I found Ontario Downspout Service on Home Stars and it had great reviews. I called the number and Mark was super helpful to take time to discuss the issue, review pictures I sent and suggest a solution, plus he said he could come the next morning. Mark and his colleague came the next morning and melted the ice, removed the old broken downspout and pipe and put a new one in. They were really nice, took the time to explain options. He said because it was temporary until the spring when a better solution could be provided, to let him know if there were any other issues. Unfortunately the horizontal pipe froze again a few days later and he came back at no charge to remove the frozen horizontal pipe and put in a heat cable I bought into new pipe. Mark and his team were great to deal with and fixed everything quickly. Will be using them again for a more permanent solution in the spring!

Approximate cost of services:
$750.00
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Company Response

Thank you so much for this detailed feedback. It shows how much I truly care about my clients. I treat every house as if it were my own. I look forward to working with you in the spring. Thank you again. See you soon.