Ontario Downspout Service

Gutters & Eavestroughs
260 Bartley Drive Toronto ON M4A
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9 reviews Toronto, ON

eavestroughs, capping

I’ve been having problems with the eavestroughs on one side of my house for a while and knew that it had to be address before it really became a serious issue. I decided I’d call 3 companies for quotes; one never replied, the second wanted only to converse by email never once wanting to meet personally. The only company to return my call promptly and schedule an appointment at a convenient time for me was Ontario Downspout Services Inc. I met with Harvey on a Saturday morning and showed him the problem area where the volume of water was just overshooting my current eaves, running down the side wall and eroding into the foundation. The solution was to run wider troughs and downspouts, plus an added shield for extra protection, at the same time I also decided to have some exposed wood fascia boards capped. I received what I think to be an excellent quote for the work that needed to be done and proceeded to go ahead a book the work.

I was called the day before to confirm the installation and early the next morning Mark and his associate arrived to start the work; however, the job was unfortunately cut short due to the wrong material supplied by the supplier. Mark was able to complete the capping portion of the work, apologized for the inconvenience and material mix up and promised to be back the following weekend which was the civic holiday long weekend to finish the job. Sure enough the following Saturday morning he arrived, bright and early to finish the work. The new section of eavestroughs where installed quickly and the finish product looks amazing! Throughout it all Mark was extremely professional, polite and unflappable especially when the material mix up occurred. Mark even came back yesterday to make an adjustment to the shield protector. Overall I am very satisfied with the work and wonderful customer service. I will definitely use your company again when I’m ready to update the eaves on the other side of the house. I have no hesitation in recommending them to family and friends.

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Company Response

Thank you so much for the detailed review. We are so glad that we were able to solve the problem for you. We are all looking forward to helping you with your other projects. We really appreciate the referral you already gave us.