Home Smart Home Services

Ian and his crew have been doing odd-jobs around our house for over 10 years - gutters, windows and other home maintenance. They have always been prompt, careful and courteous.

We have been using a Ian Ritchie and his team for many years. He keeps our house spick and span ensuring that all potential problems are kept at bay. He is honest, reliable and hard hooking. His prices are reasonable. We would have no hesitations about recommending him to others.

We just moved in and wanted to install gutter guards or get the gutter cleaned as we had some large trees just outside our property. I called Home Smart a couple of weeks ago and Ian answered the phone right away. Ian came the next day to take a look and within the day after, he gave us a detailed and reasonably priced estimate. He answered all of our follow-up questions honestly. We decided to go with the cleaning and gutter guard installation. His crew came later that week when there was a break in the weather, They proactively caught and (after asking us over the phone) fixed a small leak on one of the corners of the gutter. I'm glad they fixed it and installed the gutter guards just before the second part of the heavy rains. When we got the invoice we were glad to see that Ian only charged us for the length of gutter actually used (he had originally ordered more gutter than needed and had listed the higher amount in the estimate). The charges on the invoice were clearly listed. He also sent some photo-documentation along with the invoice. We are happy with his work.

We have called upon Ian Ritchie's Home Smart Home Services numerous times over the past several years. He is knowledgeable, professional, follows through in a timely fashion and hires trustworthy workers who do the job right. Recently when a wild animal damaged our roof, Ian had someone on the job within 24hours who fixed it to our complete satisfaction. A very reputable company.

On a very rainy night my bedroom ceiling started to leak. I called Homesmart the next morning and Ian and his team were able to come out that same morning to fix the problem with the gutters. Ian is very client service focussed - he called me a couple times that day to give me updates, to check I was OK with them doing some small repairs and giving me a clear sense of what the problem was and how they planned to fix it in the most cost efficient and effective way. I would not hesitate to recomend Ian and Homesmart to friends.

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I have used Ian Ritchie (the owner) and his crew for many years for home maintenance projects such as gutter cleaning, power washing, window cleaning and moss removal from my roof. Ian has always been courteous, fair in his pricing and helpful with questions about the house and what is needed. He is very knowledgeable about products and services and he shares this both personally as well as in his newsletter which shows up each season. It is easy to reach him and he promptly returns emails and phone calls. I have no hesitation in recommending his services in home maintenance.

We were very pleased with Ian Ritchie from Home Smart as he coordinated all of the slate tile replacement on our outside deck, the kitchen & bathroom(s) travertine & marble cleaning & polishing, re-grouting and sealing with the other professionals that he works with. Ian is extremely courteous, conscientious and follows up on any concerns. Blackstone Marble (Rick & his son) did an amazing job polishing our master bathroom marble countertop to a lustrous finish and the travertine floor to a semi-matte finish plus they were able to repair a large crack so that you don't even notice it. They were very accommodating, working around our schedules and on the weekend to get the job done. I would highly recommend them and I've asked Ian to put us on the list for window and gutter cleaning.

We used Ian's services for a major moss removal project two years ago and were happy to contact him to spray the roof again this Fall. We had his employee wash all our windows at the same time. We found his services to be extremely prompt and professional; his employee also very courteous and hard-working. We will certainly use his services again.

After discovering a small leak in our living room I needed someone on short notice to clean the gutters and inspect the roof. Ian sent someone over in approximately 30 minutes who did the work in a professional manner.

I’ve worked with Ian Ritchie and Home Smart since 2005. In that time Ian has done a variety of services for me at my Point Grey home. Such services have included moss control, pressure washing, the cleaning of eaves troughs and window cleaning. Ian and his crew have always been quick to get here and his staff execute well on the plan we put together. I’m very satisfied with their work.
Robert S.