Recommended by City of London as experts in lead water service pipe replacement. Exceptional quality and onsite professionalism. Prompt, efficient, excellent value. Obviously had a great rapport with municipal engineering and restoration contractors. The work involved digging a 6-foot-deep hole at the base of my front steps, boring a hole through the concrete retaining wall in our basement. It was easy to imagine a potential for disaster but there wasn't a single problem.
Aqua Fix coordinated with City of London engineering to dig the hole, and a restoration company to fill it in and restore the walkway to its original state. The city dug their hole and the next day, Aqua Fix was there at 9 a.m. to replace the pipe, bore the hole (taking great care to minimize impact on the surrounding structure), point out all the details of their work and seal the hole.
Their front-line communication could use some improvement. Despite several emails requesting a phone call (I made it clear that I live at the other end of the country and needed to coordinate travel dates), I received one phone call, literally the evening before they were [hopefully!] going to do the work. Thankfully, they had taken care of everything. I guess they figure they know their business (and clearly, they do) but I could have done without the stress of gambling on travel dates and absence from work. Also, the phone is not answered as a business (I kept thinking I had dialed a residential number by mistake) and never by an actual worker (the owner's wife -- a very nice lady -- took messages).
The gentlemen who did the actual work were personable, courteous, clean and very respectful of our home (offered to remove shoes, etc). Their workmanship was top calibre and their communication was excellent.
I would definitely hire them again, knowing to expect them to take care of the details and not wasting my time expecting much in the way of communication.
- Approximate cost of services:
- $800.00