Distinct Heating & Cooling

Heating & Air Conditioning
194 Chapalina Close SE Calgary AB T2X 3W3
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Heating & Air Conditioning
Distinct Heating & Cooling
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Reviews by rating (past 12 months)
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Reviews for Distinct Heating & Cooling

Average customer rating:
10 10 (262 reviews)

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Blair in Calgary
Blair in Calgary
0 reviews Calgary, AB
10/10

Furnace Maitenance

Excellent service - appreciate being provided options no pressure. Was referred 10+ years ago and trust these guys. Jordan has been servicing my place for over 10 years, makes a difference to have continuity and his customer service skills are excellent

Approximate cost of services:
$300.00
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Company Response

Good morning Blair,

Thank you for leaving us a 10 star review, we appreciate it!

Thank you for being such an amazing customer of ours for 10 years now and for being so loyal to our company!

We are incredibly blessed to have had Jordan as part of our team for 12 years now and always love hearing that our customers appreciate his honesty and giving you professional advise and excellent customer service skills!

We look forward to working with you for many more years to come and continue to provide you with the same customer service you have come to know and appreciate.

Have a wonderful day!

Ben in Calgary
Ben in Calgary
0 reviews Calgary, AB
10/10

Furnace, humidifer, and thermostat install along with some furnace room reno

TLDR: nice people who offer prompt quality work, with clear upfront advice and quotes.

Initially the owner, Nate, came to inspect our old furnace when it was acting up. It was beyond its expected life so we were prepared and expecting a need to replace. He took a good look and gave us the options on how we could go about repair or possibly replacing, and explained concisely why he thought replacing made more sense. Old furnace was a piece of junk so we opted to replace, it was easy to agree with him as replacement was really the only thing that made sense at this point, but he never pressured for us to go with a replacement, just explained why a replace made more sense (it did).

Walked us through options for furnace, humidifier, thermostat etc. The quote was easy to understand and clear, and they take the price of the initial inspection off the end quote for installs. For the actual install our technician was Kristian, along with Nate also being present. They showed up on time, and not early which I personally really appreciate, and the work was done when they said it would be done, and the final cost was what they said it would be. Kristian walked me through how everything works, gave me a rundown on the digital thermostat, expected maintenance needs, how to change filter, etc.

A factor which I think is important to mention is that I felt comfortable having them in my home, and they were personable. They didn't talk down to me or get too technical, but at the same time made it easy to understand what and why they were doing what they were doing. The amount of information provided was always spot on.

Furnace is working great, what a difference from the old one.

Approximate cost of services:
$10,700.00
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Company Response

Good afternoon Ben,

Thank you for leaving us such a detailed and wonderful review, we greatly appreciate you taking the time out of your busy day to do this!

I will have to admit that I had to Google what TLDR meant, lol!

We are so lucky that absolutely every team member we have here at Distinct Heating & Cooling are passionate about putting our customers first and treating each and every customer how we would want to be treated!

That starts with the initial phone call you make to book in the quote/estimate appointment with our owner Nate, and all the way down to providing you with the important yearly maintenances to keep your units running efficiently and safely.

Our team takes great pride in knowing that we will never oversell our customers on anything and only provide you with the knowledge for you to make an informed decision on what next steps will be.

You are correct though that it typically makes the most sense to replace old and dated furnaces that in the end, typically end up costing you more money to fix as well as more money to run because they are not energy efficient like new units are now.

Our install crew is such an incredible group who make sure they take their time to do the job right the first time and they also enjoy the interaction with our customers at the end to walk them through all the important steps so that when they leave, you feel confident on how and why your system works. If any questions come to mind we are also only a phone call away!

Your last paragraph mentioning the most important part is that you felt comfortable having us in your home means the most to us Ben! Having our customers put there trust in us is the greatest compliment you can give so thank you for mentioning that!

We are so happy you are enjoying your new furnace and we look forward to seeing you at your yearly maintenance appointments!

Thank you again for choosing us, we greatly appreciate it as we know there are many other companies out there so we feel honoured you put your trust in us!

Erin

Debi Lefaivre
Debi Lefaivre
0 reviews Calgary, AB
10/10

Service

Distinct is the best company of any type that I have come across in many years. Ive had a mysterious problem with my relatively new furnace for a number of years and when the weather gets very cold, the furnace completely shuts down. I had at least 3 different furnace companies out last year and none of them resolved the issues. I paid a great deal for these services and still had to endure a very chilly house. Then came Distinct who analyzed and fixed the problem within minutes. Nate and Jordan are amazing. They were friendly, thorough and professional and explained everything to me. I couldnt be happier and will never use another company. I highly recommend them to anyone and everyone!

Approximate cost of services:
$185.00
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Company Response

Thank you for your very kind review of our company Debi! It has been such a pleasure of all of ours to be able to come and finally help you diagnose the issue with your furnace! We are so sorry that the other 3 companies could not find the issue but we are happy to have been able to troubleshoot it and fix it for you! We look forward to seeing you for your yearly maintenance appointments and wish you a wonderful holiday season and a very healthy and Happy New Year!

Private User
Private User
Private User reviews Calgary, AB
10/10

Professional and All Around Excellent

If you're in the market for a new furnace. Don't go anywhere else.
I cannot stress how glad I am that I chose Distinct to install our furnace (and repair our AC come spring). Nate was extremely professional and thorough when he came to do our initial quote/inspection, and took great care to explain everything to my partner.

Kristian and Aiden installed our unit and were excellent as well. We felt comfortable enough with the company to leave them our door code so we didn't need to be home for the install. After the install was complete, both Kristian and Aiden were very thorough in their explanations of not only WHAT they installed and its purpose, but how to use the new thermostat and what they had left to do in the spring once it isn't colder than the arctic.

Seriously. Don't go anywhere else. These guys are the best.

Approximate cost of services:
$10,300.00
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Company Response

Good afternoon Kyle,

What an absolutely wonderful 5 star review you have left us!

It has been our absolute pleasure doing this install for you and we look forward to returning in the spring to help you get your A/C working properly for you again.

Our owner Nate is truly wonderful at explaining all things HVAC related to our customers in a way that everyone will understand.

Kristian and Aidan are part of our excellent install crew and we are so happy that you felt comfortable with them being in your home even when you couldn't be there!

It's important to our team that every customer knows how and why everything works so you feel confident when they leave and we are only a phone call away if you ever need a refresher!

We look forward to coming back once the warmer weather arrives to finish up the job!

Thank you again for taking the time out of your busy schedule to leave this very kind review and thank you for supporting our small family run business, we greatly appreciate it!

Have a wonderful Christmas season and see you in 2023!

Roberto in Toronto
Roberto in Toronto
0 reviews Calgary, AB
10/10

Awesome

From the first meeting to the final walk through, nothing but impressed. Everybody was professional, knowledgeable and friendly. A lot of companies install furnaces, but these guys make sure its done correctly. There were no hidden costs. Were loving our new furnace and humidifier. Wed definitely recommend Distinct Heating to anyone looking for a new furnace.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for taking the time to leave us such a kind review Roberto! We are grateful that you chose our small business to do this install for you as we know that there are many other options available to you.

We are happy to hear that you were happy with our process from start to finish and we look forward to working along side of you for many years to come to keep your new furnace running efficiently for you!

We are also grateful that you pointed out that a lot of companies install furnaces, but that we make sure it is done correctly from the start! That is such a critical part and one that is often overlooked when customers are shopping around for install quotes/estimates so we are grateful you pointed that out!

Enjoy your new furnace and humidifier and we hope you have a wonderful Christmas!

Cheryl Tarr in Calgary
Cheryl Tarr in Calgary
0 reviews Calgary, AB
10/10

Furnace Tune Up

Great company to deal with. Great communication in terms of confirmation and reminders for service appointment. I also loved the extra security feature of them sending a photo of the technician prior to his arrival. Ed was friendly and professional. He showed up promptly at the scheduled appointment time and explained all of his findings to me. Will definitely book them again for next year!!

Approximate cost of services:
$150.00
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Company Response

Good morning Cheryl,

Thank you for taking the time to leave us/Ed such a kind review!

We are happy to hear that you appreciate our communication and reminder process, it truly is a fantastic system!

We love providing the extra security feature of sending our customers a photo of the technician that will arrive at your home so you know who you are opening your door to, especially if it's the first time we have been to your home.

Ed has been a wonderful part of our team for 5 years now and we always love hearing that he arrives on time and takes the time to go over his findings with each and every customer.

We look forward to seeing you again next year and want to thank you for choosing our small family run business!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Regular Furnace Update

Great Service, and real attention to detail.

I used to run a larger construction company, and so I have seen a lot of furnaces installs and repairs work. Ed (tech) who came, did an amazing job. Fixed the sloppy work of the previous HVAC company. I have full confidence that my furnace will run without any issues this winter. He found two small issues, and they were repaired.

I would recommend this company and I have them now booked to do a season update on my AC unit in the spring

Approximate cost of services:
$169.00
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Company Response

Thank you for taking the time to leave us a wonderful review and 10 stars!

We always love to hear when our customers, especially ones who have been in our industry, appreciate our great service and attention to detail.

We take pride in our installation process in particular, as we know that is the most critical part of having a furnace or A/C unit run efficiently and properly from the start.

We are extremely lucky to have Ed as part of our team for over 5 years now and he truly is a fantastic technician!

We look forward to coming back to your home in the spring to help keep your A/C unit running properly as well!

Thank you again for taking time to leave us such a nice review, we greatly appreciate you supporting our small family run business!

Carmen in Calgary
Carmen in Calgary
1 review Calgary, AB
10/10

Just the best!

Distinct Heating always provides professional, and, sometimes, same day service, when I need it. Yesterday my furnace wasn't staying on long enough to heat the house properly. This was an issue that occurred late last winter and at the time the solution was to replace the pressure switch. I called yesterday morning and a few hours later Ed, my regular technician, came out and reran the diagnostics. Turns out the switch wasn't working quite as precisely as it needed to. Ed replaced it with a new switch at no cost to me. Thanks Ed for your usual great work and thanks Nate for getting Ed out to help me so quickly - I appreciate the two of you making me a priority and giving me such exceptional customer service. You guys are the best!

Approximate cost of services:
$150.00
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Company Response

Good afternoon Carmen,

Thank you for leaving such a kind review of our company and for being a loyal customer over the years!

It was our pleasure to have Ed stop by your property to get your heat up and running again for you.

We always try to provide same day service for no heat service calls when we can and we appreciate that you always stay on top of your annual maintenance which is so important!

We are very blessed to have Ed as part of our team for the past 10 years now and happy to hear that you appreciate him as much as we do!

Thank you again for your continued support of our small family run business, we greatly appreciate it!

Have a wonderful day Carmen!

Private User
Private User
Private User reviews Calgary, AB
10/10

Maintenance

We have used Distinct for 5 years and would not use any other company for heating and air conditioning service.
Awesome company, professional, honest, reliable, arrive on time, do not try to upsell.
Jordan has been our technician for most of these years. Great young man very knowledgeable about his profession.
Keep up the great work folks!

Approximate cost of services:
$150.00
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Company Response

Thank you for your 10 star review and especially for your continued support over the past 5 years! It's wonderful customers like yourself that make our job so much easier. We try to be professional, honest and reliable with all of our customers so we appreciate you stating those values.

We are very blessed to have had Jordan as part of our team for almost 12 years now and are happy to hear that you have enjoyed having him help keep your equipment running properly for the past 5 years!

Thank you again for taking the time to leave such a wonderful review, we greatly appreciate it as well as your continued support of our small family run business.

Have a wonderful day!

Private User
Private User
Private User reviews Calgary, AB
10/10

Furnace tune up

Distinct Heating and Cooling were very professional, courteous and friendly. We would highly recommend hiring Distinct Heating and Cooling!

Approximate cost of services:
$200.00
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Company Response

Thank you so much for your review and 10stars rating!

We are happy to hear you appreciate our professional, courteous and friendly team and especially love that you would highly recommend us!

Recommendations and referrals are the biggest compliment we can hope to achieve!

Have a wonderful weekend and thank you for your continued support of our small business, we greatly appreciate it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Distinct Heating & Cooling

What makes us different from other heating and cooling companies that installs or replaces furnaces, air conditioners & home automation? At Distinct Heating & Cooling, it is all about quality. We believe in doing it right the first time. We take tremendous pride in our quality and attention to detail.

WE DO MORE THAN TALK ABOUT CUSTOMER SERVICE
At Distinct, we do business according to old-fashioned values.
• We stand behind our quotes; there are never any surprise charges
• We show up on time
• We keep you informed every step of the way
• Our uniformed technicians are courteous and professional
• We treat your home like it’s ours. If we wouldn’t do it in our home, then we won’t do it in yours.

WE GUARANTEE QUALITY
The highly skilled technicians at Distinct complete a strenuous four-year apprenticeship program. We take tremendous pride in the quality of our service, down to every detail of an installation or repair. Our workmanship is second to none, and we sell only top quality equipment built by leaders in the industry.

WE’LL GIVE YOU THE COMPLETE PICTURE
Whether you’re looking to replace your inefficient Calgary furnace, add air conditioning, increase the air quality in your home, or just repair your existing system, the experts at Distinct will guide you through the entire process. We will explain all your options to you upfront, in a way that will make sense to you. Then we’ll help you make the decision that works best for you so that you can feel confident about your choice.

WHAT CAN WE OFFER YOU?
» 24/7 Emergency Furnace Repair
» A+ Rating with BBB
» Furnace Installations
» Furnace Replacements
» Furnace Repair
» Air Conditioning Installations & Repair
» New Home HVAC (full installations)
» Air Filtration
» Humidifiers
» Thermostats
» Indoor Air Quality products & testing

Our technicians are fully trained to meet all your HVAC needs.

CATEGORIES
Heating & Air Conditioning and Home Automation
PRODUCTS
Furnaces, Air Handlers, HRV, Air Conditioners, Humidifiers, Thermostats, UV Lights, Air Purifiers.
SERVICES
HVAC Installation. Service & repair of all makes & models. Heating, Air Conditioning, Ventilation, Ductwork, Humidifiers, Thermostats, Indoor Air Quality.
BRANDS
York, Honeywell, Ecobee, LifeBreath, General Aire, Sanuvox, Aprilaire, Rheem, Bradford White, Lennox, Carrier, Trane, Goodman, Amana, American Standard, Bryant, Tempstar, Heil, Armstrong, Coleman. Service all brands.
WEBSITE
http://www.DistinctHVAC.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, Financing
MEMBERSHIPS
BBB; HRAI Canada; SMCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Best warranties in the business!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.