We had several quotes to replace the roof on the front of our house and the flat roof on the back. While Eclipse was among the more expensive options, their specialization in flat roofing, and the attention to detail paid when Eduart came out to quote us on the work was what made us go with them.
They arrived, got the work done quickly, and were gone before I was even home from work. The job looked amazing. The architectural shingles were a nice step up from what I had before too.
Fast forward a year and a half later - I noticed during a severe thunderstorm that my eavestrough appeared to be leaking. On further examination, there was a piece of flashing missing down the side of the fascia, where the eavestrough was attached. After a quick call, Eclipse sent Geni to the site to take a look and confirm the issue. Sure enough, the water was getting behind the eavestrough because the flashing was missing. After a short follow up discussion where I noted that this was an obvious oversight, Geni came back the next day after our discussion, and added the missing flashing. I'm very impressed by Eclipse's quality of installation, their customer service, their promptness at addressing issues, and willingness to see their customers happy. I wouldn't hesitate to recommend them to anyone else.
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- Company Response
Your review said everything about who we are and how we want to provide service to our clients. It was our pleasure to come back out and rectify an installation oversight and ensure that it was fixed and completed to your satisfaction. We are always happy to connect and reassess our work and we appreciated your call (especially a year and a half later). Everyone on the team hopes you and your family have a wonderful summer!
Stay safe and healthy!
Geni and The Eclipse Team