I contacted Eclipse Roofing company after checking them out on Home Star. (I did get two other - worthless - quotes). Gleda answered my call promptly the first time, and every time after, her or Reigh - not common these days! The third day after my call, Geni came to survey the work needed and to give a free estimate.
The free estimate was detailed, transparent, and covered every unit of the actual work that would be done, and lastly the clean up, and the warranty. I have never seen such a full disclosure detailed estimate in my thirty five years of home ownership. Geni understood how urgent the work needed was. On the sixth day from my first call ( Geni did say it could take two weeks but i got lucky), Kevin and Altin were at my door sharp at 9 AM. A couple of times when I asked, they explained what they were doing. There was no looks - what do you understand, or wasting our time, or questioning my curiosity etc., and showed me as they progressed! The way they had fixed the damaged boarding where the racoons had destroyed the boarding and dug through the wall, was a minor piece of art! And complete metal fascia! And the clean up !
Prompt on the phone, and a professional team, polite and efficient - if anyone is looking. They have my perfect rating, 10/10 or ⭐️⭐️⭐️⭐️⭐️.
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- Company Response
Hello and Thank you!
Thank you for finding us on Homestars and reaching out and it was our pleasure to be available when needed.
We all appreciate the individual recognition you gave us all and our contributions. It was lovely to work with you and for you and we hope we can provide you service in the future someday (if needed again). The perfect rating is greatly appreciated, including the wonderful email and phone calls that we received about our service, you hyped the whole team more than once!
We all hope you have a wonderful Fall and send our thanks over again!
The Eclipse Team