Best Brand Appliances

Appliance Retailers
Vaughan ON L4H 0K8
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Best Brand Appliances
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77%

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Reviews for Best Brand Appliances

Average customer rating:
8.5 10 (61 reviews)

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llafreniere77 in Milton
llafreniere77 in Milton
0 reviews Milton, ON
1/10

After sales service and support terrible

Purchased 6 appliances, and sales staff were a treat to deal with. That was a great experience and we felt good after purchase.

Then came delays, and weird experiences trying to arrange payment and delivery. Slow or non existent responses, many of which didn't even answer the questions asked.

We did finally get all the appliances, and had them installed.

After a few uses, our Davor wall over showed poor enamel coverage that was damaged, rippled and peeling. Right down to bare metal, on both the bottom and back of the inside of the oven.

Neither Dacor nor best brand would take responsibility for this, and both shrugged me off. Almost 6k for the wall oven, and it's basically garbage now. A few months old, no support, no service, no help. Not even an "deal" on a new one. It's taken me some time to even be able to write this review, as I've been too upset and angry.

So maybe be careful of the excellent sales staff....since theres nothing else Best Brand offers after that. And stay
away from Dacor appliances. 100 percent would not recommend

Approximate cost of services:
$17,000.00
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Company Response

Hello Elizabeth, I understand its frustrating and customer would like to blame the company for the product shortages and hardship clients have had, I can assure you that all appliance companies have the exact same issue including the competitor you spoke about below, we are all doing our best to get products in for the clients who ordered during the last few years, I think its clearly now known there is product shortages and delays from all suppliers across the board and that means all dealers have the issues you spoke about. Wishing you the best of luck in the future and if you need anything else kindly let us know.

byerelise in Brampton
byerelise in Brampton
1 review Brampton, ON
10/10

Raymond was fantastic

Raymond was our sales rep.
He was amazing from the beginning.
He is a sales Rep at the Leslie /York Mills store
Helped us to get the best appliances and price for our new build.
We had a few hold ups with our build and Raymond was extremely flexible regarding changing delivery dates etc.
Highly recommend!!
Elise

Approximate cost of services:
$30,000.00
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Natalia
Natalia
1 review Mississauga, ON
1/10

Poor post-sales service, significant shipping delays

It started as great in store shopping experience with Carlo at the Burlington location of Best Brand Appliances. We purchased a set of kitchen Jenn Air appliances in September with the estimated shipping date 2 months later on Nov 30, 2021. We paid in full in November, so that the store can stock the items as soon as they become available.
However, the post sales experience is very disappointing and does not come close to what you'd expect from a respected high end appliance store. We deal with Antonio, who takes a few days to reply to our emails and sometimes needs reminders. The ETA dates have changed a few times: from November to December and now we've been offered to get our order in multiple shipments with the last item currently expected in May, 2022. This is 8 months after we placed the order and 6 month delay from the initial shipping date! We understand the ongoing supply chain issues, but we don't think that Best Brand Appliances made necessary efforts to fulfill our order. The fridge that as per Antonio was in stock, is no longer available and the new ETA date is in March. Unless you have an unlimited timeline for your kitchen renovation project and do not expect the appliance store to work hard to fulfill your order, we would not recommend the Best Brand Appliances.

Approximate cost of services:
$23,400.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

This place is AWFUL

Excellent sales tactics but once you buy, you’re ignored and treated poorly.
Of the 5 appliances we purchased, 3 broke within the first 2.5 years. 2 of which had to be replaced and when working with best brand they ignored emails and requests from the appliance company to obtain purchase information for repairs and replacement.

I regret using the company and would advise against it if you can.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Joanna in Toronto
Joanna in Toronto
1 review Vaughan, ON
10/10

appliance purchase

Great in store shopping experience with Aaron at the Vaughn location of Best Brand Appliances. Aaron was extremely knowledgeable and helpful . Would highly recommend the store and Aaron. Delivery wont be for a while but that was my choice.

Approximate cost of services:
$30,000.00
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chris in Markham
chris in Markham
4 reviews Markham, ON
9/10

Worth the wait

I did my research. I went to many stores. BestBrand did offer the best price with zero haggling. The range was stock, the fridge was delayed. I waited for the fridge for delivery and am very pleased with my purchases (FisherPaykel). I dealt with Cara, she says it like it is, she keeps her word if she is going to look into something for you, and she will get back to you. And again, no muss, no fuss haggling, just straight up good service. I would recommend and see her first on my next purchase. And although I dealt with Cara for my purchase, I was in the store making payments, making sure my roasting pan would fit, and just making sure I had made the correct decision, and every employee there was down to earth, treated me decent, would either contact Cara or assist me if I needed it. This was at the Leslie location. I don’t do a lot of reviews, but I felt this was worth the time to compliment them.

Approximate cost of services:
$10,000.00
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Dave F from Toronto
Dave F from Toronto
3 reviews Toronto, ON
1/10

Kitchen Renovation

I purchased four Jenn-Air appliances from Best Brand as part of my kitchen renovations. I'm just thankful I also purchased the extended warranty from Whirlpool because it's been a nightmare. I've had issues with all the appliances but in particular the Jenn-Air wall oven. I've had all parts changed multiple times and as of today it's still not working and I'm waiting for another replace part. Please take it from me do NOT buy Whirlpool/Jenn-Air products.

Approximate cost of services:
$8,700.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Bad Showroom Experience - Nothing to Sell for the next 6 months

I went into the Leslie showroom on Friday to shop for appliances, explained to salesman who met us at the front that we are looking for counter depth refrigerator, sliding range with warming drawer etc. He basically sent us away immediately, telling us that they have nothing to sell or deliver in the next 6 months to a year as all manufacturers are on back orders. He even sent us to another appliance store to try our luck.
The reason I went to BestBrand Leslie was that I purchased a sub zero fridge from them 2 years ago. I then went to another appliance store and they say they have lots of inventory. Your thoughts

Approximate cost of services:
$8,000.00
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Company Response

Good Day Viewers, as were all trying to get through the Covid back orders in the supply chain we sometimes often find consumers frustrated with our estmated delivery forecasting from suppliers , We understand prior to Covid we would have stock of top selling models or 2-4 weeks would be the average time , this is no longer the case for product purchasing and Best Brand is being honest with our customers that current orders in the system have seen unpresidented delays for exisitng orders due to parts and manufacture issues , covid cases and shutdowns, lock downs and high demand in the home renovation sector, Best Brand will not lead or let a consumer hear something that we already know cannot happen, if the product selected is called for 4-6 months to arrive than we cannot be help at fault for letting the customers know the estimated date,as well were having supply issues on exentended back orders that customers were hoping for product on a time but sadly the suppliers cannot provide and as a result more delays, I am sorry you heard something that wasnt what you expected but we order the product from the same sources of all Ontario dealers and our estimated dates will all be the same across the board.Best Brand Appliances works in good faith always and Covid for not just the appliance industry but for many supply chains across the board all have hardship , example Cars, Boats, ATV, Paint, Wood, Kitchen cabinets, Windows, Screws for roofs, electrical chips, and on and on, were doing our best on a day to day and will continue to try and support new orders as well as ongoing

Private User
Private User
Private User reviews London, ON
10/10

BEST BRAND DELIVERS!

I recently purchased a new home and was in search of quality appliances at affordable prices. Friends of ours had recommended that we contact Best Brand Appliance. They had recently renovated their kitchen and were extremely satisfied by the costumer service, expertise, and quality of appliances provided. I did some additional research, read various reviews, and decided to give them a call...am I’m so glad that I did! Scheduling an appointment was quick and super easy. I spoke with a gentleman by the name of Sammy that very same day who was of great help. He is well informed and presented me with an array of plausible options for my home. He clearly summarized the advantages and disadvantages of various products without bias. At no point did I feel any pressure to buy a specific brand. This was important to me as I wanted to make the right choice, one that would suite my needs and make sense. Prices are super competitive and I immediately recognized that I was getting a great appliance package at an amazing price! Delivery came quick, as did my satisfaction. They look incredible in my new home! I am extremely satisfied with my purchase and would strongly recommended this company to anyone looking for a great selection of quality product at affordable prices. Thank you Best Brand Appliance for your expertise, honesty, and quality costumer service!!

Approximate cost of services:
$25,000.00
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Len
Len
3 reviews Richmond Hill, ON
2/10

Kitchen Reno

I had given the review a 5 star at the time of the purchase (June 3). I have had a challenging time in getting a response on a delivery date despite several calls and emails. I find the after-sales performance poor and baffled as to how something so simple and basic is so below standard. I have my contractors asking each day and I am simply unable to give them an answer. I would not go back to Best Brands nor would I refer anyone to them.

Approximate cost of services:
$19,000.00
1 of 1 people found this review helpful.
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