Best Brand Appliances

Appliance Retailers
Vaughan ON L4H 0K8
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95%(32 reviews)
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99%(12 reviews)
HomeStars
Appliance Retailers
Best Brand Appliances
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77%

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Reviews by rating (past 12 months)

Reviews for Best Brand Appliances

Average customer rating:
8.2 10 (67 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Why I love Best Brand Appliance . . .

Their Showrooms are out of this world and aside from amazing pricing on Sub Zero and Wolf (Thx Marc and Dave for the 40% off Sub Zero Fridge !!!) we did not use their recommended installer (Appliance Squad), we used someone else which was a HUGE mistake - we called BBA for help and they sent out Appliance Squad who fixed our panel on our fridge and not only that, they charged us $0.00 for it. There is a reason their reviews are fantastic and one of the reasons I purchased from them Thank G-d - I will refer everyone to BBA !!! thx again your help and service will not be forgotten !

Approximate cost of services:
$20,000.00
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Company Response

Thank you for leaving feedback , we are loving the fact you had a great experience and hope you have happy holidays and great memories cooking meals and entertaining family and friends in this Dream Kitchen.

Amanda in Woodbridge
Amanda in Woodbridge
1 review Vaughan, ON
10/10

First Class Service!!!!

I was referred to Marc Azulay from a good friend of mine who purchased from him a couple years ago. I can’t explain how courteous and helpful he was the whole way through the process, he took the time and patience with us and guided us with plenty of options and assured us on the quality. It took us about a month to make a decision but once we did we contacted Marc and he again made the process as easy as possible. He sent a thank you card personally written which I appreciated and provided us with a nice gift. I would recommend him and best brand appliance to anyone looking for great appliances, service and pricing. Thank you Marc and the BBA team!

Approximate cost of services:
$35,000.00
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mbambra from Toronto
mbambra from Toronto
4 reviews Toronto, ON
0/10

Terrible Service.

I had a terrible experience with these guys. My appliances weren't delivered and when I asked if they can process a refund they refused the first time. My husband and I have followed multiple times with them for refund. They were very quick to take the payment - i.e. take the credit card number and charge us in 5 minutes. But a refund is such a hassle for them. We keep getting bounced around from one associate to another. So right now I have no appliances and no refund and no one in their organization willing to help.

Approximate cost of services:
$2,500.00
1 of 3 people found this review helpful.
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Company Response

Please kindly send me name on the invoice or a number asap so I can make sure this is a real review and help you asap on resolving the issue, I am very sorry you're having an issue but I cannot help without more details call - 905 264-3137 ask for Josh I want to make sure this is dealt with asap

Natalie  from Kettleby
Natalie from Kettleby
2 reviews Kettleby, ON
10/10

WHEN ONE COMPANY LET US DOWN ANOTHER EXCEEDED OUR EXPECTATIONS

Best Brand Appliances is the best company to deal with if you want appliances ... when another family appliance dealer in Etobicoke let us down , a friend stepped in and referred us to Best Brand Appliances .... We dealt with Derek and Josh . From the get go our experience was professional and efficent.

Product arrived when expected , delivery team was courteous.

The customer service team was great in resolving a dented door issue with the manufacturer

We will be referring all our friends and family to BBA.....

Natalie and Michael

Approximate cost of services:
$13,000.00
1 of 1 people found this review helpful.
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stephanie from Richmond Hill
stephanie from Richmond Hill
1 review Richmond Hill, ON
10/10

Appliance Purchase

We purchased over 45000 dollars worth of Appliances for our cottage , Subzero and Miele Appliances , Best Brands showroom was by far the nicest and all staff were very helpful , professional and personal. We dealt with Joshua who made our purchase exciting and wonderful , Thank you for your service the delivery guys were amazing and Sub zero installers were on site when the truck from Best Brand pulled in, 5 stars !!!

Approximate cost of services:
$45,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for this Review, I am glad you're happy!!

Jessica & Rob
Jessica & Rob
11 reviews Toronto, ON
10/10

New Appliances

Best Brand is, in my opinion, the only place to shop for appliances. They really do have the best prices out there. But it's not the great price that convinced me to write this review, it's the customer service. They are fabulous while you are buying your appliances (THANK YOU SAM!) and even better after you get them home. I've had several problems with a Samsung washer/dryer unit. Samsung was useless, so Sam and Renella at Best Brand took over and made sure everything was to my satisfaction. This is the second time I have bought appliances from Best Brand and should I ever need any more....this is the only place I'll look.

Approximate cost of services:
$7,500.00
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Company Response

hank you so much for this Review, please tell friends and family !!

Joe from Etobicoke
Joe from Etobicoke
1 review Etobicoke, ON
8/10

Home Renovation

Sammy and his team at Best Brand Appliances were great. They were helpful and accommodating. Would certainly recommend that anyone looking for appliances visit them for their great prices and helpful staff.

Approximate cost of services:
$1.00
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Company Response

Thanks so much for the review - 8 out of 10 - Not bad, I wish we could of made you 10 out of 10.. Hopefully next purchase will can do better

Marisa from Vaughan
Marisa from Vaughan
4 reviews Vaughan, ON

First Review

10/10

Exceptional Customer Care

I purchased 5 Kitchen appliances and everything from my salesman, David to after care was fantastic. David was knowledgeable in explaining the vast product lines in the store, accommodating delivery dates and addressing any concerns. Thank you and I will be back in the future!!

Approximate cost of services:
$0.00
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Company Response

Were delighted you had a Fantastic sales experience with David, I know all staff care a lot about reviews and customers being happy so thank you so much for taking the time and sharing. David has been with Best Brand for 9 years now.

Thank you kindly again

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