This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
2 Bay windows and patio sliding door
1. The complaint is about 1 bay window out of 2 (plus the sliding door), so generalization "Terrible windows and terrible installation" is factually wrong. However it illustrates that the client can't hold the frustration and has been hostile and patronizing all along, to put it mildly.
2. Nevertheless, we appreciate their situation and tried to fix the problem. We had our factory QC inspector over, installation supervisor too - no one found anything wrong with the windows. They noticed however that the leak would appear with considerabl delay after the water was applied (we hosed the whole wall to test). This, along with the fact that the last time installer was dispatched there, caulking significant area of siding around the window helped, supports Myron's initial idea that the problem is not the windows. Since we are not experts in siding/roofing he advised the client to engage a contractor to open up the siding wall, inspect the membrane, etc. and investigate the matter further. He also assured the client that should evidence of our workmanship or materials fault be produced we'd still be happy to fix them.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
window replacement throughout house, new door and porch enclosure
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
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