Updated: Sept 10 2015 I agreed to retain Porter services for a 15KM move. They attended my house, viewed furniture and estimated 7 hours plus or minus 1 hour, for 3 men to move everything. I outlined all items to be moved in detail and explained that it was a move into a 3 storey townhouse. The move took 12 hours, we had to assist them to shrink wrap and move boxes because it took so long. I ended up with a broken imported table, (which they said their insurance would repair) They chipped glass shelving, marked walls and furniture, stained rugs from tar on their shoes and in the moving truck and left one large vitrine in the garage, asking for an additional fee to disassemble and move it in the house although they had seen it when they quoted and never expressed any concerns about moving it. I outlined my dispute concerns to Porter however he went ahead and charged my credit card for $1,500 without my agreement.
Update: Sept 9 2015. They came to my home after my Homestar review and agreed that I was right. However they did not follow through on anything that we agreed to. I was overcharged, substantially, without my authorization, the table repair was a mess. The vitrine sat in my garage until I arranged and paid to move it into the house.
The move was catastrophic.