Amazing staff, very helpful to choose a right product. From time we purchased the products to time they installed, it was done very fast. Sherry was really helpful with everything. Installer Andy was very polite and professional. Thank you Chestnut flooring it looks amazing.
Thank YOU Mohammad for your trust in us.
Sherry was wonderful in helping us select the best engineered hardwood for our home. The Italian engineered hardwood that we got was beautiful and of top quality. I am getting a lot of compliments from friends and family, meanwhile the price was very reasonable. Very glad I found Chesnut.
It's great news from you, your friends and your family!
Enjoy your time at home!
After having had a horrible experience with another flooring company in the area, I went to Chestnut Flooring with trepidation. I had narrowed my hardwood choices down to 3 and asked Nemo his opinion of those 3. I was interested in the colour variation, amount of knots and thickness of wear layer. Nemo was not only knowledgeable but honest in his opinions - a stark contrast to the previous place I had dealt with! On my next visit, I met Sherry, who was equally knowledgeable, patient and courteous. My flooring was available as promised and after installation today, I can say it looks beautiful! I highly recommend Chestnut Flooring.
It was a pleasure serving you with your Flooring needs. We really appreciate you taking the time to share your feedback and being so open with us.
We're glad you like your final choice of hardwood!
Hope you'll come and see us again soon.
Until then, stay safe!
We were apprehensive about our order quantity but they assured us on the phone when I ordered I could return 1-2 boxes unopened but didn't end up allowing any return at all.
I had 5 boxes left over and when I messaged them about a partial return, even the 1-2 boxes they said would be fine they simply replied "Sorry ,Unfortunately we do not have return policy ." We spoke to the same representative both times and asked why the policy had changed within a week but they didn’t reply.
Good price and selection but be warned they might not honour their word.
Sorry for the confusion and dissatisfaction.
As we have clearly mentioned on the invoice and the packing slip -and you signed both, all sales are final (attachments are not allowed here).
Moreover, please note that the purchased items are discontinued and already discounted to a fair amount.
We haven't changed our policies for a long time, even through the pandemic. We always respect our committments and try to provide the highest level of service to our customers.
Please feel free to contact us if you have further concerns.
Thank you for your professional help. Everything is perfect, really. Thanks for your workers and for perfect carpet. I'm truly recommend this carpet service if you want to be calm and glad
Thank you for you kind words, yet not sure why you didn't give us 10/10! ;)
Enjoy you new carpets!
The products offered at chestnut flooring are outstanding materials, also with affordable pricing. The level of service I was also given was great. I have since used them for multiple projects and I don’t see myself going else where!
Thank you for your continuing trust with us.
Thank you Sherry for your guidance and expertise and knowledge of the products that you carry. Showroom had a large selection to choose from and overwhelming. We explained what we where looking for and next thing you know we had narrowed our decision down to three samples.
Andrew our installer was amazing, with 30 years in the industry he worked diligently with precision. Great work Andrew, he also did all our baseboard trims, worth the extra to pay for those little projects. Giving us time to focus on other projects.
Pricing was very reasonable compared to other companies. I never write reviews but i would highly recommend to anyone thinking of doing their floors.
On behalf of all we thank you for your kind words and are supper happy that you like your new floors!
Stay healthy and happy
I purchased my hardwood flooring from Sherry and I couldn't be happier. Her service was top notch from start to finish, and the installers were also incredible. They did a phenomenal job, and everything was perfect. Thanks guys!
We are all honored of your satisfaction.
Chestnut Flooring is a family-owned and operated company, specializing in luxury European flooring products, including hardwood, laminate, tile, vinyl, and carpet. Our quality products are imported directly from the source - Italy, Germany, Norway, and other European countries - and can’t be found anywhere else in Canada. We pride ourselves in our exclusive designer flooring materials which makes every customer’s flooring experience unique, enjoyable, and one-of-a-kind. With over sixteen years of experience satisfying designers, homeowners, contractors, and builders’ luxury flooring needs, Chestnut Flooring welcomes the opportunity to help you discover the perfect materials for your residential or commercial property, and provide you with an exceptional flooring experience. We offer expert advice on current and emerging trends in flooring, such as wide planks, customized floor patterns, mixed patterns using other various materials, and much more. Should you have any questions about our quality products, please feel free to contact one of our offices in Toronto and our knowledgeable staff will be happy to assist you with all of your flooring needs.