Chestnut Flooring

Floor Laying & Refinishing
Vaughan ON L4K 5N9
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Reviews for Chestnut Flooring

Average customer rating:
9.5 10 (138 reviews)

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Diana
Diana
1 review Toronto, ON
10/10

Hardwood flooring

After having had a horrible experience with another flooring company in the area, I went to Chestnut Flooring with trepidation. I had narrowed my hardwood choices down to 3 and asked Nemo his opinion of those 3. I was interested in the colour variation, amount of knots and thickness of wear layer. Nemo was not only knowledgeable but honest in his opinions - a stark contrast to the previous place I had dealt with! On my next visit, I met Sherry, who was equally knowledgeable, patient and courteous. My flooring was available as promised and after installation today, I can say it looks beautiful! I highly recommend Chestnut Flooring.

Approximate cost of services:
$10,000.00
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Company Response

Hi Diana,
It was a pleasure serving you with your Flooring needs. We really appreciate you taking the time to share your feedback and being so open with us.
We're glad you like your final choice of hardwood!
Hope you'll come and see us again soon.
Until then, stay safe!

Private User
Private User
2 reviews Toronto, ON
2/10

Deceptive about returns.

We were apprehensive about our order quantity but they assured us on the phone when I ordered I could return 1-2 boxes unopened but didn't end up allowing any return at all.

I had 5 boxes left over and when I messaged them about a partial return, even the 1-2 boxes they said would be fine they simply replied "Sorry ,Unfortunately we do not have return policy ." We spoke to the same representative both times and asked why the policy had changed within a week but they didn’t reply.

Good price and selection but be warned they might not honour their word.

Approximate cost of services:
$2,340.00
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Company Response

Hi Kevin,
Sorry for the confusion and dissatisfaction.
As we have clearly mentioned on the invoice and the packing slip -and you signed both, all sales are final (attachments are not allowed here).
Moreover, please note that the purchased items are discontinued and already discounted to a fair amount.
We haven't changed our policies for a long time, even through the pandemic. We always respect our committments and try to provide the highest level of service to our customers.
Please feel free to contact us if you have further concerns.
Thank you

Private User
Private User
Private User reviews Toronto, ON
10/10

Hardwood floor

Shelly was very helpful. Very good customer service. Floor looks great. Would recommend Chestnut Flooring.

Approximate cost of services:
$7,500.00
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Company Response

Thank you!

Vincent in Toronto
Vincent in Toronto
4 reviews Vaughan, ON
8/10

In love with new carpet

Thank you for your professional help. Everything is perfect, really. Thanks for your workers and for perfect carpet. I'm truly recommend this carpet service if you want to be calm and glad

Approximate cost of services:
$200.00
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Company Response

Hi Vincent,
Thank you for you kind words, yet not sure why you didn't give us 10/10! ;)
Enjoy you new carpets!

Private User
Private User
0 reviews Toronto, ON
10/10

160 Torrey pines rd

The products offered at chestnut flooring are outstanding materials, also with affordable pricing. The level of service I was also given was great. I have since used them for multiple projects and I don’t see myself going else where!

Approximate cost of services:
$15,000.00
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Company Response

Thank you for your continuing trust with us.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Bedroom and Hallway Reno hardwood engineered flooring install

Thank you Sherry for your guidance and expertise and knowledge of the products that you carry. Showroom had a large selection to choose from and overwhelming. We explained what we where looking for and next thing you know we had narrowed our decision down to three samples.
Andrew our installer was amazing, with 30 years in the industry he worked diligently with precision. Great work Andrew, he also did all our baseboard trims, worth the extra to pay for those little projects. Giving us time to focus on other projects.
Pricing was very reasonable compared to other companies. I never write reviews but i would highly recommend to anyone thinking of doing their floors.

Approximate cost of services:
$7,032.00
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Company Response

Hi,
On behalf of all we thank you for your kind words and are supper happy that you like your new floors!
Stay healthy and happy

Private User
Private User
Private User reviews Toronto, ON
10/10

Hardwood Flooring Supply and Installation

I purchased my hardwood flooring from Sherry and I couldn't be happier. Her service was top notch from start to finish, and the installers were also incredible. They did a phenomenal job, and everything was perfect. Thanks guys!

- Josh

Approximate cost of services:
$15,000.00
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Company Response

Hi Josh,
We are all honored of your satisfaction.
Thank you

Private User
Private User
Private User reviews Vaughan, ON
10/10

Purchased flooring and installation

Sherri in the showroom and Andrew the installer made sure we were absolutely happy with everything. They both went above and beyond. Floor looks great. Thanks Chestnut Flooring.
Mike and Steph

Approximate cost of services:
$6,000.00
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Company Response

Hi Mike and Steph,
It was an absolute pleasure serving you guys and we're honored that you like your new floors.

Private User
Private User
0 reviews Toronto, ON
10/10

Purchased Engineered hardwood flooring (coswick)

They have very good collections of Hardwood and Laminate flooring. Their service is great. Sherry is great, knowledgeable and very nice! She managed to deliver what we purchased on time in spite of Covid-19 pandemic. I strongly recommend them.

Approximate cost of services:
$19,000.00
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Company Response

Hi Keivan,
Thank you for the wonderful review and for taking the time to share your feedback with Chestnut Flooring.
Kind folks like you make our job a pleasure.

Diane in Toronto
Diane in Toronto
2 reviews Toronto, ON
10/10

Laminate flooring

I was compelled to write a review to talk about Chestnut Flooring and its customer service and floor installation.
My first business interaction with Sherry was so pleasant and very informative.
She walked us through the different floor options and pricing.
i was very impressed with the customer service and the excellent display of the product in the showroom. As soon you walked into the showroom it was very clean and inspirational with the different choices. This immediately drew me in finding more about their services. The installation went very smoothly and the finished product was very beautiful. Eddy was very patient and checked all the boxes with the installation process. Since we live in a historical home it was challenging with the older walls but the job turned out excellent and I will definitely work again with Chestnut Floors once again. Until my next project i give 5 stars and more :) Thank you so much for my beautiful floors.
The laminate is so beautiful that it looks like it is hardwood.. I am a particular customer and I could not be more pleased. Thank you so much Sherry, Eddy and Chestnut flooring

Approximate cost of services:
$3,800.00
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Company Response

Thank you so much for your kind words, Diane.
We really appreciate you taking the time out yo share your experience with us.
Looking forward to working with you again in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Chestnut Flooring

Chestnut Flooring is Toronto's premier flooring destination, trusted and recommended by interior designers. We offer a select assortment of quality flooring products in chic and on-trend styles. Visit our Greater Toronto Area store to discover a unique selection of hardwood, laminate, luxury vinyl, and carpet. Our products and brands have all been selectively chosen, to exceed a high standard of quality and style. Speak with our flooring expert team to get professional guidance and recommendations for your next flooring project. With exceptional technical knowledge and design proficiency, they'll guide you through all of the intricacies that you should keep in mind when selecting the right floors. Discover a different level of aesthetics that can be achieved with patterned floors, wide plank hardwood, parquets, custom combined floor styles, and much more. Achieve a higher level of style with your flooring, by choosing the flooring provider that GTA designers choose most.

CATEGORIES
Floor Retailers and Floor Laying & Refinishing
PRODUCTS
Hardwood, Laminate, Luxury Viny, and Carpet
SERVICES
Supply, Installation, and Refinishing Floors
BRANDS
1867 Flooring Ambiance Anderson Hardwood Anderson Tuftex Appalachian Armstrong Beaulieu Bella Flooring Plus Berti Biyork Bruce Canadian Standard Castle Combe Coswick Divine Dubeau Epico Fuzion Gesco Goodfellow Green Touch Kronotex Laurentian Lauzon LifeStepp Mercier Mohawk NAF Northernest Obsession Purparket Richmond Rivafloors Royal Image Schnier Shaw Stevens Omni Tosca Toucan Vidar Vinylinx
STYLES
Classic, Modern, and even Custom
SPECIALITIES
Luxury European products including hardwood, laminate, vinyl, and carpet. We also provide competitive prices on widest range of flooring products. ‍In-house A to Z services.
WEBSITE
https://chestnutflooring.ca/
YEAR ESTABLISHED
2012
RETURN POLICY
https://chestnutflooring.ca/online-store-terms-conditions/
PAYMENT METHOD
Credit, Debit
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$2000
BONDED
Yes
PROJECT RATE
https://chestnutflooring.ca/flooring-cost-calculator/
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Our warranty on workmanship is 1 year from the date of Installation.Products as per the Suppliers.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.