This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Dear Mitch & Michelle,
Thank you very much for writing a review. This is very important for us so we can fix our weaknesses when it comes to customer service.
When you purchases your floor I did told you guys that as long as material is still in our ware house you can cancell it but it took you guys 4 months to decide that you dont need imthe flooring and after 4 months you canceleles it and We still gave you fullbrefund with out any desuction.
We gave you lots of discounts on the laminate floor and vanities because of the hard wood flooring ghat you purchased and although the wood was cancelled you still got the discounts.
We gave you a bank draft as per your request to make you feel better although refunds are done exact same way that you pay for your purchase!
Because of the latge amount bank had to confirm it with you guys and you werent available and not returning the calls thats why the bank wouldnt release the refunds to you.
As for Transitions one was instock and one was out if stock whick became available one week after. We contacted you guys few times before you picked them up ( many phone calles and emails sent!)
You guys still owe us money for the transitions that you took with out paying for them.
When you wanted to pick them up two weeks ago you said your wife will call in to pay for them and we released them to you as good faith and yet we are still waiting for the payments.
We made few attempts by sending emailes and makeing phone called but you are not returning them.
You may have financial problems ordifficulties to pay your bills and I dont mind helping people that are in needs of finacial assistant as long as they be honest up front and ask for it.
Please try to make paymeny as soon as possible and please next time write down your name so it would be easy to find out who wrote the review in order to address your concerns!
Nemo
We are very sorry that feel this way. We are commited to provide the best service to our client.
Unfortunately in this case we wanted to make sure that we do it the best possible way but sue to the fact that the underlay was purchased by yourself and its was the wrong material and wrong thichness it was brought to your attention that we wouldnt recommaand installing it under your floor. Also you were told that none of the glue companies are giving warranty on theie glue becuse of the type abd the thickness of the underlay but you insisted that to be done. We mentioned that there wont be any warranty on the labour as the pad is not the right material and thickness but you insisted that nothing would go wrong.
We new this but since you insisted so much the job was done with no warranty on the installation!
Im really sorry to see this but as i mentioned there was no wrranty and tou took responsibility for it.
We also did lots of extras that you werent charged for it.
We mentioned that if removing existing floor takes longer and grinding needed we will chrge accordingly and you agreed but we never charged you for it. You saw how hard the installers worked and removing the exixsting floor was so hard due to the glue that was used before and all the installers ended up getting blisters on their hand but not a single penny was charged extra!
In regards to the moulding and shade of it its a known fact that pieces of wood take the stain differwntly and aometimes colours are abit different from piece to piece. Originally you paid for some moulding and then you devided to hve more and we never charged you for them as well.
Nemo
Chestnut Flooring is Toronto's premier flooring destination, trusted and recommended by interior designers. We offer a select assortment of quality flooring products in chic and on-trend styles. Visit our Greater Toronto Area store to discover a unique selection of hardwood, laminate, luxury vinyl, and carpet. Our products and brands have all been selectively chosen, to exceed a high standard of quality and style. Speak with our flooring expert team to get professional guidance and recommendations for your next flooring project. With exceptional technical knowledge and design proficiency, they'll guide you through all of the intricacies that you should keep in mind when selecting the right floors. Discover a different level of aesthetics that can be achieved with patterned floors, wide plank hardwood, parquets, custom combined floor styles, and much more. Achieve a higher level of style with your flooring, by choosing the flooring provider that GTA designers choose most.