During a major rainstorm, our drains backed up and the basement flooded. I called several plumbers but all refused to come out without paying a $1000 premium to drop their current jobs.
Finally, I called Pioneer on the recommendation of a contractor friend and they dropped everything to come out right away. They were able to snake the drain, pump the water out and subsequently repair the problem area so it wont happen again.
I mainly dealt with Justin and he was the best. He was friendly, knowledgeable and always just a phone call away.
I can't thank them enough for preventing a mini disaster from turning into a major disaster. And, unlike the other well-known drainage and plumbing companies I called, they didn't try to profit off my situation. I give Pioneer my highest recommendation.
UPDATE: Since the above review was posted, I've used Pioneer as my go-to plumbing and gas service on numerous occasions. The service has always been good; however, they provided an HVAC consultation and the service was less than satisfactory.
First of all, the consultant advised I couldn't install a high efficiency air conditioner without replacing my mid efficiency furnace. He said the furnace doesn't blow enough air to supply the A/C unit so it could freeze and damage the A/C coil. I contacted both the manufacturer of the furnace and the manufacturer of the air conditioner -- both stated unequivocally that this was false. Secondly, the consultant seemed bothered by having to answer several questions, but we're talking about a $30,000 job so I'm not about to hire someone without knowing all the details. I eventually received 6 quotes and one other consultant was the same way. The other 4 were more than happy to answer all questions.
I was told it would take a week to get the quote but I hadn't received it after 2 weeks so I followed up. The office apologized and said they'd refer it to the HVAC department but still the quote never came. I was very disappointed, especially given I was a loyal repeat customer of several years. I was informed Justin has left the company, so perhaps that has something to do with it. In any event, I can no longer recommend Pioneer and although I was able to find a good HVAC contractor, I now need to find a new plumber as well.
- Approximate cost of services:
- $650.00
- Company Response
Thank you so much for the great review. We truly appreciate your business and are glad we could help you!
*Edited- Hey Nelson- Sorry to hear about your recent experience. We do value your business and feedback greatly. I agree that we can do better, especially for a loyal customer.
would you contact me at callahan.s@pioneerplumbing.com? To be able to look into your complaint I have to have your account information. It will bypass the busy office and I'm happy to spend some time figuring out what happened and if there's something we can do for you. Thank you!