I have a GE Monogram built in fridge about 10 years old, the freezer wasn't cold enough and the icemaker wasn't working. I called the Appliance Repair Guys (I wish I knew about Homestars earlier) and they quoted me $80 for the service call. The technician came out a few days later and then charged us an additional $200 for the labour involved in a "diagnostics" that took about 20 minutes. We had to sign a "labour quote approval" or the guy wasn't going to do anything and this is non-refundable. He said we needed a new condenser fan but had to get the part to come back (separate charge). I called their customer service line (twice) to complain about what I considered to be sharp business practices. The technician called back to say that they couldn't find the part required because the fridge was too old and there were no spare parts available any more. I found the part on line for delivery the next day. I called the manager to complain again and was told that the technician had written down the wrong model number but in a later call they went back to saying that there were no parts available. My last call to them was not returned. End result - I am out $316 and the repair was not done. I would never ever use this company and would advise anyone else to stay away from them. I got another service provider, explained the problem on the phone, got a technician that day and the cost of the full repair (parts and labour) was $300, no other service or diagnostic charges.
- Approximate cost of services:
- $320.00