Trail Appliances

Appliance Retailers
3388 Sweden Way Richmond BC V6V 0B2
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HomeStars  >  Appliance Retailers in Langley  >  Trail Appliances  >  Dishwasher replacement
Derek Barber from Surrey
Derek Barber from Surrey
8 reviews Surrey, BC

Dishwasher replacement

Our dishwasher broke down and so we went to trail appliances in Langley to purchase a new one. After selecting a model and going through with the purchase we were told it would be a couple days until the delivery and installation. Several days later we got a phone call saying that instead of days it would be weeks or even months until the dishwasher would arrive. The sales person started to become very rude and indignant when I simply asked if we could have our money back and go somewhere else. They said our only option was to select another model that was the same money that would be available more quickly. Very disappointed but thinking it was our only option we went ahead and accepted a different model. Even that model was delayed and took longer to arrive than they promised. This model also wasn't as good as the original one that we had chosen and lacked some key features we had wanted. It really felt that we were being forced into a different and undesired purchase.

In the end we still had to go without a dishwasher for weeks and they would not offer any discount or even an apology for the inconvenience. Even the Trail service person who did the installation didn't show up on the day when they were supposed to. All in all it was a horrible experience and we would never purchase anything from Trail Appliances again nor would I recommend anyone else do so.

Approximate cost of services:
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