Trail Appliances

Appliance Retailers
3388 Sweden Way Richmond BC V6V 0B2
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HomeStars  >  Appliance Repair in Langley  >  Trail Appliances  >  Fisher & Paykel Fridge delivered broken and I'm still trying to get it fixed 2 years later
Sassy1234
Sassy1234
1 review Richmond, BC
0/10

Fisher & Paykel Fridge delivered broken and I'm still trying to get it fixed 2 years later

Has anyone looked into getting some legal help? I was delivered a broken F&P fridge in 2018. Instead of replacing it, they had several technicians come and repair it. They also gave me a free extended 4 year warranty through Comerco. When I kept addressing the noice it was making when the water filled up the water tray (long grinding noise), the technicians kept telling me that it was normal. 6 months into the Trail warranty, my work installed that exact same fridge in a townhouse development we were working on and I discovered it was running quietly. I even had friends asking me why my fridge was making that noice (which I was told was normal) We had the filter replaced, water valve and compressor...eventually my warranty ran out and went to Comerco. I explained the issue I was having and because they were now handling it, they had to start ALL OVER! So I had the water valve and compressor replaced a second time without any success. Again that technician was trying to tell me it was normal, even though I had recorded a video of the noise. Now I'm waiting for someone to come and replace the filter which was already done too. They are basically refusing to just give me a new fridge and I'm lost on what to do. Any suggesting? Has anyone had a lawyer involved? I'm running out of ideas and it's now been 2 years...I've been listening to the same louse 3 times a day.

Approximate cost of services:
$3,500.00
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Company Response

Hi there, we're sorry to hear about the ongoing issues with your fridge. We'd like to investigate your situation and see if there's anything we can do to help sort it out. Can you please email us at onlinecc@trailappliances.com with your customer number or phone number on file, and we'll look into it right away? Thank you.